Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Estimate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show up on appointed day did not send a estimate
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing has happened that Best Buy promised.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are still waiting for our oven and microwave to be installed after almost a year of waiting.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not customer friendly and don't seem to care......
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled. Don’t you have the records of my cancellation. Poor book keeping I guess.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech came out to survey and never came back or called
No, I would not recommend this to a friendRated 1 out of 5 stars
wifi setup has issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their wifi setup has issues. Contacted several times. No response from the Geek Squad member who setup the wifi.
No, I would not recommend this to a friendRated 1 out of 5 stars
We cancelled this request, this work was never don
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we cancelled this request, the work mentioned in the survey was never done. I was a royal pain in the butt to cancel this request.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this feedback with us. We're sorry to hear that it was a difficult process for you to cancel your order! We definitely want to make that a seamless experience for our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No help. Zero follow up. Was told I would get an email summarizing recommendations and noting. Waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
They did nothing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They would not install my dishwasher because I had a tile edge on my countertop. they dumped the dishwaher and ran.
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Who scheduled me for this scheduled me for the wrong thing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came by, said they would send me an estimate, and i never heard from them again.
No, I would not recommend this to a friendRated 1 out of 5 stars
refrigerator measurement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nobody showed up or called. very disappointing!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Guys were not helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came to deliver tv and just to start my tv ..but they didn't help much.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far I still not got Geek Squard service report, I call a once but no one answer. Peter 6177107052
No, I would not recommend this to a friendRated 1 out of 5 stars
watch out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you have to watch out for not to be taken advantage of
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Well, they never showed up or called
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never showed up or called.xxxxxxxxxxxxxx
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting on a call or email
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my visit no emails or calls to schedule the work that needs to be done no prices nothing
No, I would not recommend this to a friendRated 1 out of 5 stars
not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they came to my house and told me someone would be intouch never heard back. they started saying everything was put in wrong
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your review with us, Nikki. We’d certainly want to make sure everything is installed correctly, so it’s disappointing to hear you’ve not heard back from your Geek Squad agent. If you’ve still not received a follow-up from them, please give us a call at 1-800-GEEK-SQUAD or 1-800-433-5778, and we’ll be happy to see what we can do to get you in touch with your Geek Squad agent.
Rated 1 out of 5 stars
Geek squad installed my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my tv and connected all of my devices.
I would recommend this to a friendRated 1 out of 5 stars
The quote from the Geek squad estimator was excess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The estimator quoted about $750 fir a few small issues I had the entire job done for $100 Without the $199. Plan
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to provide your review. It is always nice to save some money, and I am glad to hear you were able to get the work you needed done at a fraction of what was originally quoted. There are many factors that are considered when an estimate is put together, and we do our best to provide our customers with what they could potentially be faced with as far as costs are concerned. It’s typically better to offer a higher estimate rather than a low one, but the gap in what you’ve mentioned is rather excessive, and we appreciate you letting us know! I’m sure that would be an obvious deciding factor, and something we can certainly look further into.