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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 5,438 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home entertainment center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product highly recommend to everyone. Only issue is salesman didn’t explain how the Best Buy card works

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Heater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heater works great, puts out nice heat, easy to use and is mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    they hooked up everything flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad was truly a squad, they sent 3 at once. They hooked up my tv, surround sound, cable and DVD. they also programmed my remote to run it all and it took very little time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek installation team is friendly, responsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service with a very knowledgeable tech. Friendly, professional, responsive. Excellent at his job. Cleaned up afterwards. Seamless technique, no cords hanging, all controls working. Very patient with me and my wife helping us understand what he was doing. Carefully showed us how to use all the features. We have loved our experience whenever we have had the in home service from the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Expertise

    Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in fixed our problem in a very short time They were friendly and respectful They knew their stuff. Thank You

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera installation went well and I need a security alarm

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great service, the cable was installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent brought out an optical cable, connected it to my receiver, reprogrammed my universal remote. Now I can watch Disney+ on my Samsung Smart TV and here it through my surround sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First time user and was impressed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I met Benjamin while moving into a new ho,me and he quickly reviewed my electronic needs, provided excellent service in setting up new TV's and made recommendations for wireless systems. All of which we followed and are delighted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Problem Solved, Rear speakers installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad technicians never disappoint, they are professional and get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install TV Mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was installed as directed and done to perfection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly guys very knowledgeable, punctual,,Patient not worried about over spending time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Geek squad tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad technicians were helpful and awesome. they installed TV quickly with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out and Done. Quick and easy (when you know what you are doing, like they do). They accomplished everything we needed. Good people - New meaning to the word "Geek".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad arrived earlier than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived earlier than expected which is good as I no longer had to wait. Some people might find it annoying but it ended up okay. We had a site survey to see options in wall mounting our TV on top of the fireplace. The squad member identified studs but was unable to fully see that we had a long and thick wood plank underneath the drywall on top of our fire place where we can connect the TV mount (we found out about this when we checked it ourselves after the fact). This resulted in his recommendation being constrained. We ended up getting a different mount as a result.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my desk very quick e did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Basic Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy it was done as it prepared me for the actual install of the Rind doorbell pro. It made me aware of the electricity requirement so no time was wasted and the install was done correctly the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive. Thorough, well thought advice, and comprehensive. Actually enjoyable to deal with real professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Will be calling the Geek Squad again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed both a TV antenna and a Weboost cellular antenna. They were very professional and instructed me on how to use items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very knowledgeable. Installed Luxul system & Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable. Installed Luxul system & Sonos to my On Q system. Amazed on quality & workmanship. Installed luxul 3 AP, Router, wireless roaming system, and Sonos. Works amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Help with Music system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team members were professional and helpful. They quickly evaluated and offered solution.

    I would recommend this to a friend