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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 5,438 reviews
  • Rated 5 out of 5 stars

    My Go-To guys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can always sort out what is wrong with my computer. If I have a problem, I go immediately to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Pros

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a great bunch of professionals, and they explained the steps they took to correct my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iMac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a the newest iMac geek squad did a fantastic job. Nice and smooth. transition very thorough I always make me feel like I can depend on them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Check the issued with my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were very helpful and have experience about the products. The team will walk you through step by step to resolve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike is the “MAN” thank you

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and the rest of the crew , were professional and very knowledgeable of their products . Keep up the good work . Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im writing this on behalf of my husband. He had a great experience with Joseph who helped him buy an early Christmas gift for me :). He never reviews things but wanted to make sure Joseph got credit for his help today. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote works again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Agents knowledgable and understanding.knww how to reprogram my Spectrum remote even when Spectrum couldn’t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I when to purchase my new refrigerator and Lorenzo from the best buy store in Compton was very helpful and patience with us i will definitely was very happy with my visit the the store. Thank you

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician did wonderful job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I my computer was hacked, and I needed to have a technician come to the house. He reassured me that my computer was not compromised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV bouncing between TV speakers and external spea.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs came out to investigate issues. Found problem. Needed updating external sound system cord.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best geek squad set up ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best home theatre expert. Knowledgeable, quick, neat and very very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tech support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to look over my apple computer setup and advised options to what I could do for administrative fix.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GEEK SQUAD DENTED MY DESK COMPUTER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gek Squad has always been reliable tech support, however on this service repair visit, it was not up to par. The head supervisor was rude and condescending in handling of the repair work. He needs to be re- trained to treat his clients with respect and exhibit professionalism.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sales Rep

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cassie was our sales rep at the Torrance location. She was great, friendly, helpful, and very knowledgeable. We actually give her a 12.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped blind & hard of hearing with com

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister is blind & hard of hearing, Ethan was very kind & patient in helping her figure out the prompts that allow her to use the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad located and fixed VCR connection issue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and assistant came by to correct a connection problem with our VCA following the installation of a new amplifier. They were right on time and quickly located and corrected the issue. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything Electronic‼️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has been my only source for all my electronic needs for over 20 years. Everything I’ve ever needed they have. Outstanding product line’s, prices, C/S reps, Warranties. The only place I will ever shop is BestBuy❗️Outstanding❗️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and equipment installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were terrific ! Frank solved all our problem quickly and easily! He made our move to our new home a pleasure! Geek Squad is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ask for Andrew

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent Andrew did a great job. From start to finish in the store and right up to the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful for Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek is AWESOME!! Always solves problems and is friendly, patient and helpful!! Very grateful for Derek and Geek Squad!!

    I would recommend this to a friend