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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 241 Showing 4,801-4,820 of 5,438 reviews
  • Rated 5 out of 5 stars

    GEEK SQUAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy, YOU are GREAT!!!!!! THANK YOU FOR ALL THAT YOU DO FOR ALL OF US!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive for product that was purchased at Best B

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up, but too expensive for the service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation at my home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated meeting with Toby wgo made a house call to consult about whether or not to upgrade my old home computer to Windows 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluate options to save $ on cable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lisa was terrific. She helped me rid of all cable boxes, which will save $, and discussed options to cut out cable completely. She was incredibly knowledgeable, friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Member

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to the Best Buy off of Skibo. Marcus helped me out quickly between appointments. He was fast, kind, and solved the problem right away. I'll return again if I need any parts, service, or upgrades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert did a nice job setting up our stereo system. Professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ms.Amanda was very helpful and courteous. She did everything she could in order to help me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alfonso was outstanding gave me options and going beyond his AOR. The person setting up my erros was making sure all my devices were on the network. The experience was fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all of my devices and ensured I had the connectivity and range around my house and property to meet my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John was very informative!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate was just checking to see if we were interested in what products we were looking for. He was very knowledgeable of every product and the difference between Product A and Product B. Overall excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security camera problems.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs resolved my security camera problems. Quickly and completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francis is the BEST !!!! I always request his service when i purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast and efficient.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledgeable and helpful. Very courteous and clear explanation of the problem/solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earning degree after hours

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lap top has plenty of memory and features For online college classes. Battery has lots of hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having difficulty as my new tv was not accepting my DVD player. Kevin helped me problem solve and we found that I needed a new blu-ray player. He made a recommendation and explained the benefits for my needs. Problem solved with great success!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to return an item and had some issues. The customer service associate Chris helped us resolve the issue and provided us with amazing customer service. Have been a loyal customer for years and my experience today is just another reason why.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Fast set up. Explained use and setup to us. Nice person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Treat the great staff with respect and 100%

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is NOT about Geek squad it’s about the staff at store #535 and, in particular, the stellar performance of manager Alex and Mike. Both great guys, super helpful, and went above and beyond to correct a slight mix up. Thank you guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable Technicians

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable technician. Very helpful. Sales had sold me wrong parts, but tech told me what I needed and came back to install quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jack is a good guy, took care of my needs and I'll be glad to ask for his service again

    I would recommend this to a friend