Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Home Theater Site Survey.

Home Theater Site Survey

SKU:
8603022
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,438 reviews

  • Awesome Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely with the appointment, very informative-provided helpful information. His follow-up for additional work was impeccable.

    I would recommend this to a friend

  • Geek Squad is super!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miguel and Marco are professional, knowledgeable, friendly, patient! Very pleased and impressed!

    I would recommend this to a friend

  • Thankful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a perfect experience with Austin & the ease to schedule this appointment! Am very happy with Best Buy!

    I would recommend this to a friend

  • Excellent Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very courteous, knowledge, and professional, he provided excellent customer service.

    I would recommend this to a friend

  • The Best Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and pleasantly solved the issue! I rely on Geek Squad for all my devices!

    I would recommend this to a friend

  • Geek Squad changed my warranty with no advance not

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not pleased with the geek squads techs changing the warranty I had to a new warranty which I was told paid for a year bc they charged me. Then I’m billed a couple of months later for 100.00 more then the cost they said of 199.99. I am thinking about canceling the contract bc I don’t use it enough to warrant a 299.99 charge per year. I should just save that amount and use it when needed. What a scam!!

    No, I would not recommend this to a friend

  • Repaired my refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that they sent was very polite and knowledgeable and he got the water on my refrigerator working thank you

    I would recommend this to a friend

  • Randle in electronics (Computers)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went looking for a desktop computer and Randle was very nice and assisted me with finding the one best for me. He even took the time to inform me about what they would need for to be a gaming computer.

    I would recommend this to a friend

  • Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was exceptional in recovering computer data that I had erroneously deleted. Will always request him whenever I have computer problem.

    I would recommend this to a friend

  • Friendly and helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff C was very helpful with information about the products I was purchasing and made sure I knew the warranty options. Real kind. - Ninja

    I would recommend this to a friend

  • Geek squad was flexible in my needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to get rid of the cable boxes. Needed a solution and the Site Survey was instrumental in determining the products and installation

    I would recommend this to a friend

  • Home visit was quick and fixed my problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew exactly how to fix my problem they came in and set up my computer just like I wanted it

    I would recommend this to a friend

  • Tell Geek Squad what you want and they make it ha!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam first gave excellent advice on the home theater’s components. He set everything up and it looks and sounds amazing!!

    I would recommend this to a friend

  • Tech was Excellent in all ways.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very efficient setting up the TV for my new provider. There is no way I could have done it without her.

    I would recommend this to a friend

  • Computer and networking issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me diagnose that I had a networking issue from my service provider. Great help in every respect.

    I would recommend this to a friend

  • My cloned pc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to clone my new pc from my old one to make my life much more tolerable.

    I would recommend this to a friend

  • Geek squad was efficient and frienfly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my router extenders and tested them for effectiveness .

    I would recommend this to a friend

  • Geek squad did great job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my remotes and hung tv. Did a great job highly recommend them working on your projects. Being a total tch customer is well worth the money!!!!

    I would recommend this to a friend

  • Geek Squad on demand!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time set up new HP all n one desktop computer. Explained everything. Could not ask for more

    I would recommend this to a friend

  • Geek Squad = epic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harpreet from BestBuy in Westhills was amazing. Such excellent service and great advice. Would definitely recommend to a friend.

    I would recommend this to a friend
Page 242, Showing 4,821-4,840 of 5,438 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.