Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Home Theater Site Survey.

Home Theater Site Survey

SKU:
8603022
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 5,438 reviews

  • Geek Squad member, Randy, fixed the TV❗️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randy came and diagnosed the problem and did an outstanding job of fixing it, as always❗️

    I would recommend this to a friend

  • Emily was the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved Emily in the store. She was absolutely outstanding and also very helpful. She is located at store #487, Newington, Ct. Thank you very much, satisfied customer. -Shalon Ricks

    I would recommend this to a friend

  • Greatful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent discovered I didn't have the problem I was trying to solve. Saved me a pot of money

    I would recommend this to a friend

  • service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Jason worked together and solved our problem with connecting headphones to the hub for the tv. A big thanks to them both

    I would recommend this to a friend

  • TV Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and set up connections for TV and other devices.

    I would recommend this to a friend

  • Great Service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard is a great tech. Very courteous- very professional. Elvis was very helpful in configuring my solution

    I would recommend this to a friend

  • Home Teather system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team provides meaningful service. I appreciate their care support and follow up.

    I would recommend this to a friend

  • Problem solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out did a great job! I had a few issues, and they took care of them.

    I would recommend this to a friend

  • Welcome in my home any time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. A real 5 star service. Quick, Professional, and new his stuff. A pleasure working with him.

    I would recommend this to a friend

  • Simple task - two visits

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have the router that was provided by my internet provider turned off, so the routers I purchased from Best Buy could operate w/o interference. This took two visits. It doesn't sound all that complicated to me.

    I would recommend this to a friend

  • PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate Aldo was very helpful and patient with us. He was always trying to do his best to help us out.

    I would recommend this to a friend

  • Excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was excellent. He took care of everything quickly and in a friendly manner. I look forward to having him back when the weather warms up to install our porch tv

    I would recommend this to a friend

  • Great Work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and knowledgeable. Took exceptional care when hooking up the sound system.

    I would recommend this to a friend

  • Delivered and Installed my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful, fast and careful. Would use them again.

    I would recommend this to a friend

  • Electronic division helped me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was helped by a gentleman named Jonathan G at a Best Buy at Lakewood he was very a helpful worker and he knew his stuff. I would definitely be going back to this store for my electric needs.

    I would recommend this to a friend

  • Apple TV set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Patiently explained how to use the remotes and how to access the apps, and how to stream things we can to watch!

    I would recommend this to a friend

  • Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and solved all my problems. Felt very comfortable and left satisfied.

    I would recommend this to a friend

  • Job well done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Techs arrived promptly, and quickly removed the old unit - replacing it with the new one. Carefully cleaned up the work area afterward.

    I would recommend this to a friend

  • A RUSH TO GET & OUT WITH CUSTOMER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jorge was in a rush that I'm not sure all was repaired?

    I would recommend this to a friend

  • Always Ask For the Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were lifesavers and very helpful in installing my TV and antenna

    I would recommend this to a friend
Page 244, Showing 4,861-4,880 of 5,438 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.