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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek Squad correlated TV remotes masterfully

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived as scheduled, reformatted some remote connections on two linked TVs, pleasant, professional and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey for multiple Large Screen installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed on time and were very helpful in discussing installation ideas and money saving possibilities as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our system and worked with us to understand how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jared

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service Tiana, Sydney and Jared

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the real deal!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Best Buy has been excellent. From buying appliances, televisions, computers, and Geek squad. Everythig has been outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed computer problem. The worker comes on time polite and professional achieving the goal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you, Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the devices and gave instructions on use. Thank you,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the members who came for the installation did a great job. So happy with all the aspects of my system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the workmanship of the GeeK squad I had was Great. they know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot say enough good about Jonathan. His service and knowledge has been awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tvs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad installed my TV'S effeciently and neatly, set up all my devices to it and were clean, wore masks the entire time plus answered all my tech questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A++++ Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Benjamin Chang was awesome just like the last time he was hereto fix my printer! AND very friendly as well. THX!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and intelligent help. Very cooperative service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very effective they came on time and also they didn’t rush very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hacking issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with getting my computer up and running after someone tried to hack it and took control and locked it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech’s were very professional and had the expertise to make our home theater sound like the movie theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Forrest is great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forrest was amazing! He offered to carry a heavy tv and a light speaker out to our van! He is also incredibly nice and helpful and laughed at all of our jokes. I love seeing him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and polite. He patiently answered all my questions and resolved the issues I was having with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got the job done!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents solved a problem I had using my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick was patient with my lack of knowledge for all technology, he went above and beyond with explaining things to me so that I was able to understand.

    I would recommend this to a friend