Customer Ratings & Reviews

The Geek Squad as always taken care of me! Nothing but love for these guys! In home or in store it doesn’t matter!

Very good service i really appreciate the work i love my membership Geek Squad you guys are the best

Josiah was awesome...he mounted the tv and showed me how to operate it. He was so nice and professional.

I got great service regarding the battery in my phone. It only took a couple of hours. Easy and efficient. Charles repaired the phone and it looks better than when I first received it. Thanks for your help!

The agents gave me good advice re; my ancient components so that I knew what needed to happen in order that I might hear again my old DVDs, tapes and CDs.

My Tv wasn’t repaired. I was better off purchasing a new one.

the agents did a great job assessing our site and making recommendation on tv, soundbar, mounts, and connecting to cable/wireless

The squad reps were wonderful! I am waiting to get a quote on home security from them as well. Can you have them reach out ASAP?

The guys were great! Good communication, personable knowledge and friendly. Highly recommend

I am quite honestly floored at the ongoings I have had today with Best Buy and Geek Squad. My request, a simple one, was the price to have someone come put my TV into a box, so that I can transport it myself, safely to my new house. 2.5 hours later, I have talked to 5 chat agents, called the same 4 numbers repeatedly, been hung up on after holding 2 times. I've gone in circles at least 3 times. I must call the store directly; the store indicates I must call Geek Squad. Geek Squad indicates I must call Home Theatre, Home Theatre rep one takes all the details, puts me on hold a few times to contact THE STORE to ask the very question I asked, is about to tell me the price, then gets disconnected. I call back and dial pad all over again, next rep tries to pick up where the first leaves off, has me on hold for 23 minutes, hangs up again. Both times, my call-back number was requested of me. Ironically enough, neither party used it when becoming disconnected from me. So, then I tried the chat again. Who sent me to a different chat. And then called all 3 departments again, as referred by each one to speak with the next. One person says, "we don't do that" in the very same department that was about to issue me a price but got cut off right after that syllable. I have seen Best Buy with my own eyes packaging a TV into a large TV box for a customer within their home. Overall, I was trying to help us all by having the TV rendered safe so that Best Buy doesn't have to replace a broken one with our full coverage warranty. I was even willing to pay the price for a full uninstall and reinstall, even though I don't even need that of them. I am not here to bash and I seldom leave reviews, but I have truthfully never had a more difficult or upsetting experience with any customer service system. Not to mention that 3 hours of my day, during an already stressful time, have been utterly wasted. I am very unfortunately flabbergasted, and do not think I will shop with or recommend this business ever again, for big or small needs.

This session was great like all the rest. I don't think i could manage to own a computer without Geek Squad support. They are always helpful and polite.

Geek squad mounted my new tv and installed all devices and mounted my old tv in the bedroom

Amin was very helpful and extremely patient with me, his services were fantastic. I am very happy and satisfied with the service I was provided today

agent declared our purchase as damaged - return to store for refund

I don’t really know if this counts as a survey and im a day late buttttt shaun and arroyo best buy did amazing he was very helpful and had a good personality:)

Analyzed problem with Samsung Soundbar and made process for return and replacement easier.

The reps arrived on time, knew their stuff, were courteous and took more than half the time to complete the job!

The agents that mounted my TV were courteous, professional and knowledgeable about the product and services.

Agents diagnosed my devices and where able to tell me what was wrong with it in minutes..

Geek Squad technicians did a good job.Technicians is cool,they know their job well.