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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,438 reviews
  • Rated 5 out of 5 stars

    GEEK SQUAD RURAL!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service! great follow up and polite as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NETGEAR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went and got a router from here and Alana was the one who serviced me, she was super nice and seems hard working, i might have to go back and see her again ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am not a computer, tv, or camera geek these guys come in and always save the day. They have been knowledgeable, patient, and friendly .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did all

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV delivery/mounting and hook up exceptional. way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved me a service call

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents phoned ahead of time and walked me through my issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joy for the elderly at bestbuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh did a wonderful job helping me to get was needed for my olderly client.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my Bose system. He was in time and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Blurry TV picture due to cable buffering

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and advised us the picture on our TV was blurry due to cable buffering

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fix problem on my pc in no time know what he was doing .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service Tech Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed our Ring doorbell. We were very pleased. You can always tell when someone enjoys their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Dan and second Matt were quick and friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected new computer tower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brandon Rocks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon does a great job. He understands my 4 seperate systems and does a great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We worked with GS on the proper headphones and ca,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We mounted TV to a single pole stand. Later in the year Geek Squad to mount to wall, no date set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent connected TV and devices, quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worrh It!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get great service when i go ro Best Buy for the Geek Squad to assist me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service people

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service people. Knowledgeable, shared knowledge and very kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind and helpful agent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and pleasant didn't make me feel like an old lady.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Advice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got some good advice and will be calling to purchase another part to my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase products from Best Buy because of Geek Squad support. The people are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent support in purchase of Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assisted by Myranda today in purchase of Samsung Range. Rate her a 10!

    I would recommend this to a friend