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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 5,438 reviews
  • Rated 5 out of 5 stars

    Shahil

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shahil, was so helpful. He made the process of finding a phone and a tv quick and easy. As well as, helping me find an Apple Watch that I absolutely love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went above and beyond to get our tv safely mounted on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAY Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great folks that fix things fast! Easily made an appointment for the tech to come to my home. My issues were quickly addressed. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly, they were great!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and connected all our devices very quickly and was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The customer service was IMPRESSIVE.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today’s experience at Best Buy #648 was incredible. Randy was not only personable but he was very insightful. He made buying a major appliance easy. Great job Randy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We had a connectivity issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took care of all our connectivity issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quicklly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both men were very polite, knowledgeable and offered advice on several topics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repai 2 laptops and a desk top.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon from Montclair store was absolutely so helpful and courteous and multi tasking. Very customer friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent did a good job setting up my computer and was very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dependent on appointments, great advice on item buying and very cordial and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service. fast worker and extremely detailed effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with new antenna.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to help me with the antenna and set up the channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, the staff was professional and very efficient. I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Squad members were very friendly and PROFESSIONAL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up home office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and efficient. Very pleasant and definitely a peoples go to person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew what they were doing, they were professional, polite and work well as a team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super survey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my survey , was very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JOB WELL DONE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THECNICIAN DID A GREAT JOB FIXING MY TV HE FREED UP SPACE FOR OTHER APPLICATIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squa

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes lived the way they communicated with us and explained everything g

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond my expectations!! Knowledgeable professionals… Niguel and Bree were a phenomenal team !!

    I would recommend this to a friend