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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 5,438 reviews
  • Rated 5 out of 5 stars

    service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. He came to the house on time. Very pleased

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    50" tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to the 50" tv versus the 43" one because it was able to fit in our cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart and informative guys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and explains all the features. Really nice and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miguel helped me to choose a chrome book

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miguel was great! He was insightful, knowledgeable, respectful,patient and very efficient. I would recommend this services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an amazing job. On time and cleaned up after they installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boost wifi options

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service was able to explain what would be the best options and how it works in terms that I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came was perfect. He had knowledge about these new turntables and explained everything to me. Great guy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best buy from white marsh :)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jan from best buy helped me find my computer for school and was really helpful definitely would recommend him if you ever go to best buy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave me a good assessment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time and quick to provide me with the info I needed to make an informed decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad and Total Tech together is a double win

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent teamwork, coordinated focus on customer satisfaction. Coupled Best Buy's Total Tech plan, this squad rocks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad A Necessity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was fantastic. He was professional and thorough. I would recommend his to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad unlocked mynew computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rubin unlocked my new Best Buy computer. He was wonderful and very nowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was platinum level

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent/ tech was extremely knowledgeable and attentive to my situation treated me like I was the only client

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Entertainment service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service quick and professional! Servicer was respectful of house and my health situation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Follow Up Visit from New TV Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped by to install a new electrical plug behind my new TV. Turns out the one they ordered me was too big and did not fit. Swapped it out with another one in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad RULES!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel are THE BEST. This is the best investment I EVER made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV Quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and all the connections. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV mount & TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Both gentlemen were very professional and completed the installment quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided missing info.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was very informative and responsive to our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed up on time great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional did a great service was great keep up the good work

    I would recommend this to a friend