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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 5,438 reviews
  • Rated 5 out of 5 stars

    Sound bar installed correctly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was awesome and knowledgeable. He was thorough and took the time to explain how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my new router very quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond with the service. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Associate solved our multiple issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and had a good understanding of our prior history…enable him to fix issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful staff and quick!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enrique came to me while waiting for help, immediately ordered my computer, and I was on my way. Simple and easy. Thanks again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great to do so I knew what was needed in advance (adding in an electrical outlet).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Used them twice. Every time the show up and try to resolve the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well doon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person I spoke to know what they where talking about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexis was great. Arrived on time. Was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy guy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected my printer problems and all is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROFESSIONAL. Never seems to be bothered by questions in addition to the request for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squade installed MY purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People were great at helping Me pick out My needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look tv device and what going on in tv device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason and Rob were very helpful for returning a device that I couldn’t use. Would definitely come back again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wodnerful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wodnerful wodnerful wodnerful wodnw od nerfulerful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek s g

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good excellant service knowledgeable helpful thsnkd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Removed 75" TV for me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the Geek Squad, they removed and packed a damaged TV for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very professional and also prompt.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent gave me his best advice. My printer could not be fixed at an acceptable cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech provided excellent service. Very knowledgeable and competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed tv very quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked tv and remote. Did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and had it on the wall in no time!

    I would recommend this to a friend