Customer Ratings & Reviews

They failed to deliver a TV to me despite several attempts and when they eventually did it was broken and had to be returned. I gave up and bought one somewhere else!!

told me to come in and they'd repair my laptop. drove 40 miles and then told me it was $85.00 no refund. I do have a service contract with them, but no value.

The 200 Colma Blvd. Daly city California is the worst Best Buy on earth. They're understaffed. Waited 30 minutes before I could talk to someone. And once I got someone, they're not even friendly. If Best Buy cannot afford to pay more staff, just close up!

Very disappointed with Dylan V. on chat. He obviously didn't know what he was doing, and he promised to email our chat to me, and he didn't. He does a real disservice to Best Buy.

Agents came in and out in 10 minutes. Said what they think i needed and that they would reschedule. So far nothing yet. So far, Not happy at all with this added service...

There were several fixes needed for my computer, printer and sound bar. The agent was not able to fix any of them. Very disappointed

Very poor communication. No follow-up. No return calls. No explanation of work being performed.

tech came by and look around and finding all kind of excuses not to work and just get out of here, nothing was done, very un happy

the agents stopped in and heard what l needed but that's the last l heard from them

They never called me back to set an appointment. I tried several times to set it up with no luck. I was in the store to set the original time.

I did not have a service call for TV system. I did not have a service call for TV system.

Agents came to my apt and tried to fix my computer twice (bought at Best Buy) and failed twice.

Requested work was not completed. The tech said he did not have the expertise to complete the work. Are we unionized for something like this?

This was for a TV repair. No diagnosis done, told to buy a new TV. Replacement led strip was $40 and a simple install vs a new TV.

Agent was not able to complete work as we discussed on phone with a manager because only one person was sent out and two were needed.

I was rescheduled several times, had no shows and was told I had to buy over 16 additional items for my installation. No work was done at the visit.

Was supposed to come fix my computer ubder warranty, was told afterwards it would cost. Whats the point of purchasing the warranty?

The guys were suppose to bring one of the 2 TVs with them to mount. So we stayed at home all day and when they show up there is no TV.

If I could give less than 1 on the rating I would. This is for the Best Buy on Saginaw in Lansing. Very poor customer service. The Manager was horribly rude and terrible at customer service.

They suck, weren't on time and no call to let me know anything and person on the ohone sound like some stupid robot