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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 5,438 reviews
  • Rated 5 out of 5 stars

    ROKU Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in evaluated suitability for ROKU instead of Direct TV. We then ordered ROKU for our TV's. They were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The information given to me helped solve problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The help provided made the wireless hub work more effectively.

    I would recommend this to a friend
  • Pros mentioned:
    Expertise

    Rated 5 out of 5 stars

    Installed Speakers on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Job done and very deep and Clear Knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciate the great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled a pick up of my old tv. The young man who arrived was friendly and very helpful. I truly appreciated this service. I wasn’t able to carry it down the stairs to bring it to Best Buy for recycling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The contractor was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff did a great job in installing and explaining what he was doing while he was tuning the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Expertise

    Rated 5 out of 5 stars

    Geek squad reviewed my TV needs adequately

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and Answered my questions very adequately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swann cameras are great--second purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service to assist us in purchasing the additional cameras was excellent. Still waiting on the installation from Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good info on Washer and Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are professional and polite. They know what we want. Punctual. We can get good advise from them. If they finish the site inspection earlier they will give more information on the home needs if required. If you plan to do a lot of modification and purchase for a particular year its better to get their one year service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey exceeded our expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven and Chris were on time and very thorough and exceptionally knowledgeable about the services we needed in our new house. The Site Survey exceeded our expectations. We look forward to continuing to work with Steven and the Idaho Falls Geek Squad team.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding! Helped us with a cell phone issue also.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by geek squad in installing Oled flat screen tv above fireplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Does It Again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative named James sent for the site survey was excellent! He helped sort out and identify a tangle of cables left by the previous owner of my home. James was friendly, kind and not condescending as some techs can sometimes be. Thank you so much!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad home visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick on site Assistance with setting up and giving estimate for outdoor security system!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad install my TV. They did a great job.Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent replaced faulty wiring which we believe.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent listened to understand the problem and ran through a series of tests to identify the problem. There are many factors that could create the problem. We believe he may have identified the problem and replaced some wiring. The agent was very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, more like "Great Squad" amiright!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard and Ron were very Professional and Kind. We were getting a new security system and needed help installing them, I showed them where we wanted to put our Cameras and they gave me insight on what would work best. I was given the green light and will have installed next weekend by Richard!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is excellent and wall mount allows viewing from different angles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional techs that identified the issues and gave me a plan to resolve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with my sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to help me with my issue was great. They were professional, knowledgeable and arrived on time. I will definitely call them again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad suggested installed my security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reviewed my site for installation of security camera. They informed me of the best option for the type of cameras (wired/wireless needed. After doing some research, Greek Squad was able to find me a camera system that satisfied my needs.

    I would recommend this to a friend