Customer Ratings & Reviews

The team came out to review networking and wireless options at my new home. They arrived on time, were professional and polite. Answered all my questions, and never applied the "hard sell" when it came to Best Buy products or services. I would highly recommend a Geek Squad site review for anyone setting up a new home network.

The Geek Squad representative was very courteous and knowledgable. He reviewed my install and programmed our remote. He made recommendation in order to obtain a better pictured on our new Sony TV.

Mat & Mike (the Geek Squad) were on time, very informative & professional. My first time using Geek Squad but certainly not my last. Well worth the money!!

I had a site review done by the geek squad. I want to move my surround sound equipment and components back into the living room out of a closet. I was told the best way to go about it and how much Best Buy would charge. It seem like a no brainer to have it done correctly. Also for a few dollars more they can program all equipment to my remote.

Agents installed my televisions, sound bars, and programmed Harmony remotes. Chris and Shane were here at different times - each was so helpful, followed through, returned phone calls, followed up to make sure everything was working correctly. Really appreciated them getting everything set up.

So glad I opted for Geek Squad mounting. The people were nice and professional. They talked out my options with me and were willing to take the time to get things to my exact specifications. I was told to avoid third-party…took a little longer but I believe it was worth it.

The Geek Squad arrived on time and very quickly determined they could mount my new TV to my existing stand and not to have to mount it on the wall. This is exactly what I hoped for as a window would have caused problems with the wall mounting. They mounted the TV and hid the cables in the riser in the center of the TV stand.

I had an issue with my audio when I switched from regular cable programming to apps like Apple TV, Netflix etc. The geek squad came to the house and soled the problem in minutes and then answered several questions regarding app options and and adding app streaming services. Kudos to the geeks Dave

Technician knows their craft. They seem to have an array of knowledge with the latest types of TV's and other technology. I plan on adding two high end TV's.

Great information and recommendations. Very knowledgeable.

Although the agents were good, I was disappointed overall since my projector which was in stock when I made the order, was not available on the day of my install. I rushed to get the room prepared for my install (paying extra just to ensure I was prepared for install day) only to be told I could get a partial install. In addition, my rescheduleD date should have priority over others since I made my purchase before them. I am also not satisfied with the COVID reason since the merch was available previously and I could have secured it weeks ago from another vendor if Best Buy did not gamble on having shipment before my install.

The agents from our Local Best Buy store were by far the most highly knowledgeable, courteous, and customer service oriented gentlemen we have ever had the pleasure of servicing our needs. They posses rare qualities that are typically not found in the modern day market place. They are consummate professionals and clearly took pride in servicing our interests.

The Geek Squad member was very professional and explained options on the set up and discussed cost & scheduling. Very well informed and did not act like a pushy salesman to upsell items.

Best Buy In-Home Adviser Ande King was very helpful selecting and coordinating equipment, and Geek Squad installation and setup of Asus GT-AX 11000 Router, Netgear 10 Gig Unmanaged switch on new attic Cat 8 cable network. They were professional, friendly and did an outstanding job.

Joe and Snyder were of tremendous help. Their professionalism convinced us to purchase from Best Buy and request Joe and Snyder to do the installation work.

have used product and am happy with it. would recommend.

I’ve been working with the Folsom store since October trying to purchase a microwave to match the stovetop and oven I purchased in your store. I’m not an expert in purchasing appliances and expected that from your employees. The people were nice but no consistency in meeting my expectations. My oven is in but not balanced, the stovetop is coming in May, fingers crossed. I had to go directly to whirlpool to purchase the Microwave. I am aware these are difficult times but remember there difficult for the consumer as well

I had a site survey and not an actually install. They came out to inspect the area and made suggestions of the options I had. Agent was very polite and courteous. He answered all the questions I had and was very patient with me.

The product is amazing. Easy to install. Hightly recommended

good support, but the work I needed was beyond the squads scope of work. Make sure they understand clearly what is needed to prevent a delay. Otherwise, very good response and support.