Customer Ratings & Reviews

Geek squad member showed up at appointed time, after several e-mails confirming all details. He was polite, put on disposable slippers over his street shoes, looked at all of my issues and suggested a solution. Very professional.

The geek squad tech came to our house assessed our concerns and promptly took care of us…Best Buy you rock!

He was very smart and articulate. He was excellent in answering our questions. He was straightforward to be with. His attitude was great!

Amazing work! Thank you! We appreciate the expertise and knowledge!!!! On time and great craftsmanship while adding speakers to the wall.

Some issues are still there. When playing content from my ROKU device my back speakers are much louder than the front speakers.

Our Geek Squad team worked together flawlessly to prepare for our entertainment system install. The install itself was efficiently executed. Our contact has since been available for questions and is pleasant and knowledgable. Very pleased with the install!

The agents were polite and professional. They advised us of various alternatives to our issues. They did a wonderful job in accomplishing our objectives

Deciding on a home security system was more than I could tackle on my own and Total Tech consultation provided options and explanations to suit our home.

Received valuable, worthwhile advice from a friendly and patient representative of the Geek Squad in the installation of a new surround sound audio system and wall-mounted flat-screen television in my home renovation.

the agent did a survey and help me buy the adequate apparels to install in my house . highly recommended .

The agent was knowledgable and responsive. While my issue wasn't completely solved and I will have the agent come back again, he did what he could that day to make progress

Guys were polite and professional; however after they left we noticed that the push button switch on my Electrocompaniet power amp was depressed into the unit rendering it unusable. How this could have happened, I can't imagine.

great desk. My wife loves it. Easy to order on line.

The agents were knowledgeable, friendly and professional. Resolved our issues quickly and expertly.

Ryan (Geek squad) checked dimensions of existing dbl oven vs new dbl oven which will be delivered/installed later this month to insure will fit in existing cabinetry He was pleasant and addressed all my concerns

Kean worked with us and put it all together. IT WORKS!!! This Geek was (is) fantastic. Even gave us his card and we did call him with a question.,,Guess what--HE CALLED BACK !! Came by and fixed an issue and gave us more info and instruction. Put us at ease and we love how it all works

Helpful and professional. Always called us before arriving. Stayed committed to solving the problem. Never gave up on finding a solution. Always on time. Kept us in the loop on solutions. Pleasant personality. Overall excellent service.

The site survey was very helpful in answering the questions I had regarding compatibility of major appliances in my new kitchen design. The reason I'm giving only 2 stars and not recommending this service is for the great level of difficulty I had to endure scheduling the correct professional to finally come to the house for the survey. I made the appointment for the site survey in person at a Best Buy store customer service desk where I explained my need for advice on the compatibility and installation of a new over the range microwave hood combo with a gas cooktop. The customer service employee even read the appointment request back to me to ensure correctness in the details. However on the evening before the appointment I received a reminder call from a home theater advisor confirming his specific arrival time for the next day. Obviously the wrong professional!!! I explained the problem to him and was assured that an appointment correction would be escalated to the area manager and a kitchen appliance installer would be dispatched for my appointment the next day and there was no need to cancel or reschedule. Further I was assured that I would receive a confirmation of arrival time the next morning. No such call ever came. After waiting half a day for any contact, I called the toll free number and spoke to a customer service representative who rerouted me to the local store, which had absolutely no record of any appointment ever being scheduled. I was then rerouted back to the toll-free customer service line where I finally was able to reschedule the appointment, for the correct professional. However, I never received a confirmation phone call from the installer specifying his arrival time. Again, the advice received from the appliance installer during the site survey was helpful, however the difficulty scheduling and the time off from work on two occasions to get to that point were not really worth the effort.

The agents were very knowledgeable, working efficiently and quickly. I have had nothing but positive results from the Geek Squad. Great investment for capable tech work on my newTV and other electronics.

Carter and his colleague were great at looking into the project and how it will be completed.