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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 5,438 reviews
  • Rated 5 out of 5 stars

    Shapiro's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very knowledgeable on the products they sold us. When we got in a jam with the sound bar that we added to the purchase of OLED TV they were able to assist with a quick direction to correcting the sound to the perfect level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks have the answers we need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful with our questions. We've had good experience with all the Geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge at great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are very knowledgeable. I was amazed by the experience and dialogue my geek squad crew rendered on my service call. I got recommendations and guality workmenship from the squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theatre help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. than you for the help. It s helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed neatly and quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went very smoothly, the installer suggested that I use a different mobile arm to get the range of motion that I wanted for the new TV and it worked much better. Good installers, cleaned up afterwards and were very speedy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job!!! They figured why I was having my issue in less then 5 minutes and explained everything to me fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Site survey done over the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent discussed our needs. Turns out we needed technical support. Site survey was only to determine what products you need. We already had equipment-just needed it installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector and Screen installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience and very professional. Can't wait to have my new projector and screen installed by them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents exchanged locations of the receiver, Blue Ray and Dish box to a new location

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad analysis of LG Tower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did their analysis but requested the owners to address the issue with a 3rd party vent cleaning service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my TV problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who did technical repairs and upgrades in my home was very knowledgeable and professional. I'm happy with the work they completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cabinet reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it very much and recommend to buy it again , happy with my purchase.and would buy it again . I really like the color and size and it’s not bulky. It’s very elegant and looks more expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ON TIME, PROFESSIONAL, FRIENDLY, AND COURTEOUS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents mounted my TV very quickly and accurately and re-connected all of my devices and made sure all electronics were working properly, and cleaned up area they were working in afterwards. I will request that Geek Squad team over and over again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time, professional, and very thorough. I look forward to all the changes they recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, reviewed everything we needed to know and said we could contact them if we had any future questions. Willing to continue service after they left. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimized my home theatre.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed all my home theater devices and found a way to optimize my streaming services. I had been having trouble with my fire tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in home consulate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home consultation was great. We discussed various needs for each room. After his visit I sent follow up notes, and he was able to email his recommendation of a few options for Televisions, WiFi, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic and were efficient and friendly. My only concern is about the mesh unit. Do I have to pay monthly to keep it working? I keep getting emails saying my trial ends soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason is excellent, very knowledgeable, patient, and extremely well gersed to help us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation, TV on the wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team was very professional polite knowledgeable and did not leave a mess. Totally satisfied.

    I would recommend this to a friend