Customer Ratings & Reviews

The agent assisted us in identifying the best location for improving our internet service and provided a game plan to accomplish it.

When I called the Geek squad most of the customers services were very attentive with my concerns, They took further steps to find out the delays of my appliances .

Excellent service and great advice. Gave us some options and recommendations.

Best Buy is the last retail provider that offer great services like this. I highly recommend it if you have a big project or a complicated project you have to deal with. Professional staff, great insight and very resourceful.

Every time I go to Geek Squad and have it issue everyone is professional, knowledgeable, courteous, and nice. They get the job done, right

The friendly Geek Squad agent inspected our existing system and made excellent recommendation for replacing our TV and upgrading our 13 year old sound system.

The agents who installed our sound bar and hook -ups did a good job and were very polite and Quick.

The folks were great! Well-mannered and knowledgeable. Very pleased with their recommendations.

Was having a problem with my router constantly disconnecting. When the geeks couldn't come up with a solution over the phone they offered to come out and take a look. They were prompt and gave me a thorough troubleshoot and recommendation. Very satisfied and got more than expected.

The agent was awesome, he looked over my home theater build and made recommendations for a successful outcome!

The agents were very knowledgeable and were able show me & teach me all the functions on my TV. They setup my TV to function in accordance with my needs perfectly. Now I am able to use my TV as I hoped I could.

The squad was really professional and provided guidance with operating the tv after installation.

David was efficient, knowledgeable and hard working. He gave us good advice regarding system operations and placement.

The agent explained the best way to provide a wireless WIFI from Cox. We were unaware of this option.

The analysis went well and I ordered the items that they suggested and am currently installing the cameras and waiting until 8/14/20 for the upgrade to the WIFI to be installed

When the canvas was blank, the Geek Squad come to the location and performed a site survey. Based on their vision, I purchased an 85" Sony with a Sony Sound Bar and a few other peripherals that they weaved together to make one fine looking presentation area.

The techs reviewed what I had proposed to be done. However, there was a better solution that could have been proposed. I was given that solution by another vendor.

Couple guys stopped by for a site survey so I can decide what size TV to get and where to put it. They looked at two rooms I showed them and they gave me a run down of all options and approximate pricing. It helped me make a good decision on TV size and where to put.

The tech resolved most of my issues with the Ring device. The only negative I can claim was I was assured a written summary within a few hours in an email. Still have never received that summery.

The tech that arrived was very pleasant and knowledgeable. I was not told by the salesman that I would need a receiver in order for the speakers to work. I had to go back to Best Buy and purchase this item.