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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 5,438 reviews
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the services of the Geek Squad for several years and have been extremely pleased with them. The young man that came out to my home was professional, prompt, knowledgeable and he had wonderful patience with my questions and needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad quickly and efficiently installed the 65” TV and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad crew & Chris and Alex were awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with their knowledge and all the crew that was helping . All were polite and friendly.i now have a new Sony Bravia hung above my fireplace and a new Sonos system . I did enjoy all the geek squad vehicles in front of my house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have a site survey before Geek Squad actually came out. Alex noticed some things that could pose a problem and let the installers know about the issues. They showed up to do the install with what they needed to attack the problem head on!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very prompt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad made a free assessment of my wifi computing needs within my home space. Got the answer I needed toward the Best Buy Product to improve my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found problem with the tv let me know what was going on was able to fix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael smith

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted as asked as to specs. Showed how to use tv new internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checked equipment setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He seemed very efficient and was able to tell us what we would need to do .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth having them come out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having these guys come out to help you figure out the best set up for your house is free. What more can you ask for? They do a wonderful job of making suggestions that fit well with your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geek Squad personnel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys responded on time, assembled and installed the cabinet and Sonos soundbar in a jiff and provided instruction. Super Geek Dudes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Randal is a true professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randal and his coworker did and excellent job with wall mounting of my tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to my home to give me a quote to to install my home theater system, they took my information and never called me, I left a message for the agent he never called be back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed outdoor security cameras.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Eduardo and Dillion, from the Geek Squad, did a great job/service installing outdoor security cameras, doorbell and door locks. They were very patient and problem solving where it was the best place where to install the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hearing needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew had to comeback a 3 times to match the products to the hearing needs of the client. Got it tuned and everything is fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great recommendations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their free home survey was helpful for updating our home automation and security

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Frank were great! Quick. Professional, courteous installation. With employees like these I’ll be back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good advice of the agent about our music system. We chose Sonos. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase, if you are looking for a home security system this can fit the bill. Installation was super easy, just be warned the camera power supplies need to be inside and protected. So be ready to drill holes through your walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew the limitations of my tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fellows were on time, cordial and helpful that is rare these days.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad made suggestions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent gave an overview and recommended upgrades and pricing.

    I would recommend this to a friend