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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 5,438 reviews
  • Rated 5 out of 5 stars

    install my Wi-Fi system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed my Wi-Fi system correctly they worked on it until I was satisfied with all that was being done and tested it was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer/printer connection was completed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was here on time for the appointment. He was courteous and helpful to get the printer to connect with the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall customer service. They helped us pick the best mesh system to cover our entire building.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my audio-video problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad re-programed my universal remote so that all my devices works off it, a job I found difficult to do on my own. They also installed a new wall-mounted TV. Very helpful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Information regarding options for cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech providing information regarding eliminating cable was very informed and helped us with our decision making process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect site visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys came out figured out where they were going to put things and measured everything out and told me why they suggested what they did... amazing job and a fraction of the cost of expensive home theater guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out to assess hanging our 86" tv above our fireplace. They were very professional and had an immediate plan. Looking for to them coming back to hang it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    glad we did it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional, on time and courteous. answered all of our questions and concerns. made some good suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and competent recommendations from Micheal, assuring me that our media system would be up and running thanks to Bill and his expert colleague who visited my home, which it is! The task wasn’t easy, but they made it work. Much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad consult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great. I received great recommendations for my home theater installation. And purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Advice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appointment was for pre installation inspection. Elijah was on time, very knowledgeable and very professional. I appreciated his advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OWNER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job placing the television in a difficult spot. They not only connected it to our devices but taught us how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came right on time they made suggestions showed me what they would be doing and set my appointment it was very quick and so well worth it i am glad best buy does this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did not install my TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis checked for another installation but I wanted but found that my equipment box did not work. Travis was very courteous, knowledgeable and performed his services very efficiently. I will gladly request him to come to my home again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service by our representative. Will definitely use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed the refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and professional Brian was great, completed the job from the 1st time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended A/V and television placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Options where discussed what to buy and where to best locate A/V and television for future installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Guys Are Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan recommended a complementary site survey before I bought my TV, and Matt performed the service most ably. When he left I was confident my new set would be installed by techs who know their business and can put a customer's mind at ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inspection and suggestion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you look over my Bose system in my house? I have speakers, but no box and he came out to check it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the fact the geek squad came to my home to review where and what cameras to purchase for security. After the meeting I knew I had made the correct choice in asking them to review my home, and what is the best option for me and my family.

    I would recommend this to a friend