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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 5,438 reviews
  • Rated 5 out of 5 stars

    Evaluated my camera install site and gave feedback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey, technician Adam, educated me on camera selection and connectivity that best met my needs for camera purchase and install. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Resolved My Remote's Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reset my TV so the remote would work correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out to recommend what TV and mounts to put in were very professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Recommendations for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have any doubts with what equipment you need, totally recommend having a Geek Squad member come by for 'site survey'. Vince gave us honest feedback and recommendations on what we'll need for our new 4K tv prior to our tv mounting appointment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them for a site survey. Not sure if it was necessary. I think a trained salesperson would have been more helpful in the store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Guiding a router setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attentive, patient, knowledgeable, professional, and successful, and was even able to sympathize and explain to me the details of the fix. Roust Router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fix remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the remote control operating properly and fine tuned the tv image. He was courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the Ring system, quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicholas installed my Ring system, answered all my questions, made the necessary adjustments, and simply did an outstanding job. He was courteous, very kind, and he is truly an asset to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best! Helping me decide which TVs we need in a new home, and finding best sound too! I trust what they tell me...and count on them to give me best advice. They are smart and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 very professional men came to my home to install the new TV I had just purchased. Very professional. Offered me the service to hide the wires behind the wall. Who knew?. It looks awesome, and service was just as awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent AAAAA Would highly recommend geek squad to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Assessment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to assist us in selecting a better WiFi system and the possibility of using a Ring doorbell instead of the one connected to our intercom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose speakers with proper wire adjustments.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on the TV AND MADE THE PROPER ADJUSTMENTS NEEDED ON THE BOSE SPEAKERS AND TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo is up and running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see exactly what's important and all thanks to the help of A-, who updated, explained, and went outside and adjusted x3 the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly Handled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member greeted me graciously, updated a future service appointment (next week) in order to accomplish what is needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looking forward to new remote!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad his coming to install this remote soon! We are looking forward to replacing our old one...it’s totally worn out!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Correcting oven installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech addressed replacing screws that were to long and coming out the other side of the cabinet where the oven / micro combo unit is installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Tv Stand universal i could have brought. My television is sterdy now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good installation but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. However they took away the users manuals and gave minimal instructions on how things were set up and how to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the conversation and it was helpful. They gave me greaf help. What i shoud or shot do with my cameras.

    I would recommend this to a friend