Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Options discussed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Santana helped us to walk through the details of our home entertainment system and meet our requirements.
I would recommend this to a friendRated 5 out of 5 stars
Home theater options survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greg did an excellent job of explaining our options for adding speakers and other equipment.
I would recommend this to a friendRated 5 out of 5 stars
Site survey for TV install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This free site survey for TV install was completed by Michael P. and was extremely helpful. In fact, when we finally purchase the TV from BestBuy we will ask for Michael as the installer.
I would recommend this to a friendRated 5 out of 5 stars
Home security survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They Technical knowledge is Amazing . They Professional understanding and product selection superb.
I would recommend this to a friendRated 4 out of 5 stars
Surround system recomendation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fixed my current system but still have not had a final recomendation on installing new equipment bought
I would recommend this to a friendRated 3 out of 5 stars
Did not inspire our confidence.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the Geek Squad employees were on time and called ahead as requested, the lead person did not inspire our confidence with his ability to successfully accomplish the installation should we decide to proceed with it.
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sam is knowledgeable, professional and personable. He got my home theater sorted out and it sounds awesome and is easy to use!
I would recommend this to a friendRated 4 out of 5 stars
Happy with Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to tell everyone. Please keep shopping at Best Buy. It is the only store left in town who can come out and fix your problems without costing an arm and a leg
I would recommend this to a friendRated 5 out of 5 stars
CustomerService oriented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randall was very professional and concerned about making the best recommendation for my home security needs. Also, Michael recommended the in-home program initially when listening to my security needs. They both did excellent.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kenny, he did a great job and knows his work well. His associate was very intelligent as well. Great job guys. Best, Anthony
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Staff were extraordinary, polite, and professional.
I would recommend this to a friendRated 5 out of 5 stars
Can’t go wrong with the Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used several times for TV installations. Also used for home theater and Sonos assistance. Sometimes timing is an issue, but fairly easy on a whole.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!
Rated 5 out of 5 stars
Team was excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was excellent and gave me some good suggestions. Unfortunately the first one I tried did not quite work. But the two guys who came out were very knowledgeable and very nice and I learned a lot.
I would recommend this to a friendRated 5 out of 5 stars
GeekSquad installed my entertainment living room.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad hooked up my surround sound, TV with TV mount. They advised me on everything I needed. They are very knowledgeable. And best of all, they are respectful and super professional. Great job GeekSquad!!!
I would recommend this to a friendRated 5 out of 5 stars
Great troubleshooting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forrest knew exactly what the issues were. He was terrific.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad - Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my t.v. and connected all of my devices. Excellent customer service!
I would recommend this to a friendRated 5 out of 5 stars
GS determined correct volume control needed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad determined the wattage of the volume control that I needed. Very helpful and efficient. The TV will be installed October 7.
I would recommend this to a friendRated 5 out of 5 stars
Flatscreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent informed me that the spot where I will be hanging the flatscreen is good. Told me what I had to do before install crew came.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lamar came out and talked to us about streaming and what size tv we could get!
I would recommend this to a friendRated 5 out of 5 stars
Life saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is always come in handy when your device is not doing what it suppose to be doing.
I would recommend this to a friend