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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 5,438 reviews
  • Rated 4 out of 5 stars

    No email reminder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to postpone appointment. Was no email reminder sent, so I had to call - UGG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad took down a tv and mounted another tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. I would like them to do other jobs for us. Thanks for sending them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service ever. Would use them and recommend them always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family room projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around great service from beginning to end. They help design a great living space for my family and were able to make our crazy idea a reality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very knowledgeable on what they were doing. Because of COVID they kept there covid masks on at all time. They were also on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't beat Tyler and Bronson, they repaired everything we asked for and then some

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gabriels' failure to due his job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was supposed to install a GE double oven back on July 23, 2021. However the conduit was too short (40") to function in my house. Therefore they were unable to perform their job. This was due to unwillingness of store manager Gabriel (at the porter Ranch store) to call GE and request a 54" conduit. I highlighted the problem of the 40" conduit to him , and asked him to call GE and request the 54" conduit so the unit could be installed and he refused, saying that I should call GE. I told him that it was his job to call and request the conduit from GE because I was buying the double oven from Best Buys. At this point he walked away. The other manager who was present for this entire conversation was at a loss as to what had just occurred. I find lack of professionalism and courtesy unacceptable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help! Geek squad was able to figure out where the speakers hook up in my new house and set up what I need to order to get everything working!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very professional, very tidy and very knowledgeable. I would definitely recommend these guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justin is very knowledgeable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin explained to me exactly what I needed do that my speed will run faster at home. He arrived way before time. I totally recommend Justin to any person looking for some help with their computer/internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very knowledgeable and they very nice and they explain to me everything I need to know and plus whenever I I asked them they did it and plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad went out of their way to research solutions to best resolve installation issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got it working!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my streaming channels working ok but couldn’t figure out how to go thru my amplifier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great input from an experienced technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good opportunity to make use of someone with knowledge and experience setting up a flat screen TV in our room. He confirmed what we thought might be the best way to set it up and came up with a couple of useful suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, well in time and appropriate suggestions were given

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad takes care of me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parker is very knowledgeable and professional. Good efficient service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vincent was very helpful. He answered all of our questions and made us feel comfortable moving forward in the process of our somewhat complicated TV install. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys to work with. I will call them for any tech install need I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At home consultation for Ring doorbell and other cameras was very helpfull.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not sure what to put here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman came to my house, covered what we needed to do and then adjusted the tv set I currently have. He was on time and a fine gentleman. Thank you

    I would recommend this to a friend