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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 527 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 527 reviews
  • Rated 5 out of 5 stars

    Quick smart door install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my smart door lock and resolved any issues I had with setup! Friendly and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job and my family and I really appreciate the service that was provided to us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and great care was taken to ensure lock worked correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Nest Locks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents were great and easy to work with. The locks work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff were knowledgeable and friendly and made sure all was working before leaving.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cost me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deadbolt needed to be aligned the service tech said he could not do that. It cost me over $120 to gets locksmith to do o five minute job. Also the tech didn’t know this lock had smart key capability when I asked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek door lock installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great experience with the Geek installer for my door lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and knowledge. I highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone was friendly and nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very good everybody was friendly and nice. And everything was installed and works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe and smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex's gang of geeks did great work. Smart lock makes life easier and safer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who came installed and set this up in about 10 minutes. Very easy and quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic item and even better installation service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing!! Guy was not part of Geek Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get schedule 2 people to put the lock in took long time! He was NOT the Geek squad person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SMART LOCK INSTALLED THIRD PARTY, QUICK AND EFFICIENT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional, connected the lock to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Home Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect home security lock when you multiple visitors.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    tela help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not come out but they helped me over the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PRODUCT WAS AMAZING SLEEK DESIGN. I love that I don't have to scramble for a key anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intalled wireless door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed my wireless door lock with no issues. The were on time and everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! They explained me everything and did their job well

    I would recommend this to a friend