Customer Ratings & Reviews

Generation 3 air pods work great. Just as expected.

best decision we could have made peace of mind is great

Technicians looked at all of the devices making several adjustments to insure the work properly.

The team was on time, knowledge and took time to answer questions. Great experience!

Great performance by geek squad by handling my issues

The network extender was not delivered so I cancelled the service. I was due a refund . It has been 4, week and best buy has not refunded the cost of the extender

Andrew was excellent. Talked about potential issues etc

Geek Squad never disappoints. They are knowledgable, friendly, and efficient.

Smart home tune up was excellent. Professional and punctual. Reccomend

The agents mounted my TV and connected it to all my devices.

The speed of my WiFi has increased and I have better coverage throughout my house.

I’m not do happy with my recent purchase I bought basic protection and my door camera has been malfunctioning ever since

The appointment on 12/6 was cancelled and re-scheduled--- WITHOUT my knowledge or being contacted. I waited half the day and then called to inquire when someone would show. I was told a voicemail was left - this is absolutely FALSE. Later on 12/16 the job was completed. My beef is that this servcie became a "billable" event - but when I spent $18K on the system I was told WHENEVER I had an issue call and they would fix NO CHARGE. I get that things change - but with crappy service and increased rates - I question if you service is WORTH it!!! I have completed several surveys, told the help line I wanted to speak live with a manage - never have I been contacted!

I had Geek Squad to my home to fine tune my Ring alarm system installation. When the same issues continued I called the service advisor. He was out of the office and said he would have a technician call me and that never happened. I wasted my time and money buying from them. I feel I deserved more than this.

Geek Squad was a no show for my 10/10/22 appointment. Then Rescheduled it. Then was a no show for my 10/13/22 appointment. Then rescheduled it. And was a no show for today's 10/14/22 appointment. I have spent too many hours on the phone being transferred from one person to another, being put on hold, and being disconnected. They always ask for my phone number to call me back in case we are disconnected but they don't call back. Today, Caesar had me on hold for 55 minutes and then disconnected me without a resolution or a call back to give me the status or to reschedule. I have spent days on the phone wasting my time trying to have Best Buy show up. Totally Unacceptable. I cannot recommend such poor service and I still have no idea when someone will show up.

The 888 number for Best Buy is useless. I made an appointment for service, received confirmation by Email, no one showed up, It turned out the appointment was never placed correctly. After a total of 14 hours of wasted time dealing with both chat line and live customer support people at the 888 number, I ended up driving to my local store. There I was informed the service I requested is not available by the Geek Squad. When I asked why the people at the chat line and 888 phones could not have told me this, I was told, "You are not the first person to complain". There is no use calling the 888 number and there is no way to contact a local store. When my Total Tech membership ends, I will NOT be renewing. The worst parts about it all is the Main company does not seem to care or is unable to fix the poor communications on the chat and 888 number

They couldn't seem to figure out how to get my camera back up and working after changing a router. This was the second time they were out and both times they ran out of time, but still charged me. Terrible job!! My security cameras still do not work!!

Agent AJ was out here and tried to diagnose my problem. He concluded that Alexa stopped communicating with my devices, because my wifi was week. He suggested I invest in an Eero system and to call him if that didn't work. I did, and Alexa still didn't access the devices. I called him at the number he provided and there was no answer and no voice mail prompt. A short time later a Geek Squad Agent called me. He said I had the wrong number and gave me AJ's number. Same thing, no answer, no voice mail option. I also hate having to go through all the steps required before I can speak to someone who can help me. The texting option was worthless for my problem, but it is a time consuming nuisance.

Service was not complete to satisfaction. Still not resolved.

If you have any basic knowledge of WiFi and know how to link items, this is a waste of time and money. Only for the completely techno illiterate.