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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 142 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the Smart Lock E31, highlighting its ease of use and overall performance. Many appreciate the convenience of the fingerprint sensor and find the installation process straightforward. Users also like its sleek design and seamless connectivity with smart home devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 142 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    SMART LOCK E31

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT, EASY TO USE AND TO INSTALL I WOULD RECOMED IT

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint sensor

    Rated 5 out of 5 stars

    Best smart lock ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works as should the fingerprint sensor is amazing hannds down the best door look ive bought so good that i put it on both my doors i love the fact that i can see if my door was lock if i have already left the house and if not its as simple as one swipe and my door is now secured. Anyone looking for a smart lock that works as it should look no futher than here

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    No more fumbling for keys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice to come to the door with your hand full of groceries and not to have to reach in your pocket for keys and then find the right one. Just use your finger or punch in your code and the door unlocks. Easy installation, easy to use. It does require a Thread Border Security. Google Nest has it. It has a key backup and a battery that is suppose to last months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and works great. i would recomend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fingerprint sensor

    Rated 5 out of 5 stars

    Enjoying this product.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has worked excellently and much better than the more expensive Yale lock that I returned. Fingerprint recognition is really fast and consistent. I like that the battery lasts a long time and is rechargagle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Secure, Convenient, and Family-Friendly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Eufy E31 Smart Lock is a game-changer for our family. The fingerprint and code access make entry effortless, even for the kids. It’s reliable, easy to set up, and looks sleek on our front door. The app integration adds extra convenience. Peace of mind and security in one device!

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988 7973 eufy

  • Pros mentioned:
    Fingerprint sensor, Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Fingerprint works flawlessly.I also like very much the auto lock feature where i can set a certain amount of time when the door will automatically lock after being unlocked. Works great with alexa. 5 stars. Would definitely buy again. I am going to buy another for the back door.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988 7973 eufy

  • Rated 5 out of 5 stars

    Great lock for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great on my door and I love how it works with Apple Home. For the price I think it is a pretty good lock. Though I got it for sale for just over 130, probably wouldnt have done it for its full price. If you can get it on sale it’s totally worth not needing another key on your key chain and being able to give people temporary access.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does the job well and I like the fact the battery is rechargebale. My experience with this brand is I dont have to recharge this for at least 6 months even on a busy door. I like the fact the kids dont have to walk with keys and it is very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Easy to set up. Affordable and decent quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very very good and has a lot of features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The difference between the E31 and the E30 is the fact that it has a rechargeable battery. But man, does it come in clutch. The rechargeable battery is a blue brick that can be recharged with a USB-C cable. I keep hearing that the E30 keeps getting blasted with negative reviews on the battery life, but this thing is rechargeable! Comes with ease of life features like code scrambling, a nice finger print sensor, and the ability to use it with your virtual assistant(s), such as Alexa or Apple Home/Siri. This does drain the heck outta your battery, but guess what? It's rechargeable! Only complaint is that it's not tactile and is a bit hard to see in the dark. But it keeps getting discounted and the pricing is really really nice.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988-7973 eufy

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up. Adding new profiles has worked great for my big family and I can keep track who goes in and out

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint sensor, Installation

    Rated 5 out of 5 stars

    Worth the buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Easy setup with clear instructions. Fingerprint unlock works well. Worth for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, sleek design. Definitely looking forward to buying other Eufy products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation
    Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, easy use. Love the touch id feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Fantastic deadbolt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Easy to use Works great with the app

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fingerprint sensor

    Rated 5 out of 5 stars

    Gets the work done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Fingerprint, battery works great. Lot of options in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Eufy E31 smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, easy to install and work seemlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock, liked the 14 month battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Took only 15 minutes to replace the lock. No hassle, no adjustment at all. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Installation

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great battery life and app control

    I would recommend this to a friend
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