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Customer reviews

Rating 4.7 out of 5 stars with 173 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers love the product's easy installation and reliable overall performance. They particularly appreciate the fast and consistent fingerprint recognition, along with the excellent battery life. Customers also praise its sleek design, good connectivity, and enhanced security features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 173 reviews
  • Rated 5 out of 5 stars

    Secure, Convenient, and Family-Friendly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Eufy E31 Smart Lock is a game-changer for our family. The fingerprint and code access make entry effortless, even for the kids. It’s reliable, easy to set up, and looks sleek on our front door. The app integration adds extra convenience. Peace of mind and security in one device!

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: support@eufy.com
      Phone number: +1 (800) 988 7973 eufy

  • Rated 5 out of 5 stars

    Looks great and functions well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great lock. It was suggested to me by the Best Buy sales agent. Top quality and no fees for the door bell video cam! Many other devices are also available from Eufy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Great lock, liked the 14 month battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Took only 15 minutes to replace the lock. No hassle, no adjustment at all. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    First smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this, it was easy to install and the app is cool to un/lock the door. The codes are easy to set up, even the temp codes. I like the fingerprint too jus make sure you put your finger EXACTLY in same position.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: support@eufy.com
      Phone number: +1 (800) 988 7973 eufy

  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it.. Everything was great, easy. To use and the price was cheap. We would recommend these to anybody.Then the price was very good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! This device is simple to set up and works as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart lock ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works as should the fingerprint sensor is amazing hannds down the best door look ive bought so good that i put it on both my doors i love the fact that i can see if my door was lock if i have already left the house and if not its as simple as one swipe and my door is now secured. Anyone looking for a smart lock that works as it should look no futher than here

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint recognition

    Rated 1 out of 5 stars

    Non intuitive and deadbolt lock is too thick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this door lock and somethings it does well. Finger print reader works well. It looks nice. But beating under the hot sun the keypad gets very hot to touch. The other gripe is it isn't intuitive to lock the door lock. It requires you to hold the check mark for 3 seconds which is annoying for guests as its people awhile to figure out how to lock. The other gripe is the deadbolt is much too thick so its constantly getting jammed.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Eufy Door Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Exactly what I needed for my exterior door. Already liked Eufy due to no subscription

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint recognition

    Rated 4 out of 5 stars

    Solid Homekit Doorlock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im tied into the Apple Home ecosystem. This was one a few that I found attractive and supports Apple Home. Other than a few comnection issues that required removing the device and re-adding it, this has been solid. The finger print reader is quick and the app seems stable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    SMART LOCK E31

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT, EASY TO USE AND TO INSTALL I WOULD RECOMED IT

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Security door

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product eaay to install, now I feel safer and eaay to access my home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Door lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best ever and I love it save me from losing keys would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Eufy E31

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Eufy E31 Smart Lock is a perfect smart lock. Easy to install and works as intended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Eufy smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Eufy deadbolt is great. It’s Alexa-compatible and had a seamless integration. Has been working incredible!

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Surprisingly Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very apprehensive at first. But this has worked out fantastic. It is so much easier to get in the house and to have the auto locking option is perfect for us. Great buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint recognition

    Rated 5 out of 5 stars

    The best finger print lock in market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, long lasting battery and finger print lock/unlock. And it works in extreme cold weather

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Great purchase for upgrading too smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, easy set up. Battery took about 16 hours to charge from about 65% to full. But haven't had to plug it in again yet.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Great investment.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Smart lock is easy to install and hassles-free to get used to when it comes to security devices. Definitely would buy another one soon!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great locks

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all these eufy locks, my house is safer and I control access. Install is easy and they work well.

    I would recommend this to a friend