Customer Ratings & Reviews

Good one I love it happy satisfied and happy happy

Good product. I like the fingerprint scanner fast and reliable.

Great customer service associate was very helpful and patient

Loving it. Great price point, easy to install and set up. Great e-lock

The device itself is well made. The first party app (Eufy app) works seamlessly with the device. The device responds almost instantly. The issue begins when you want to integrate this with your smart home ecosystem. Eufy markets this as Google Home compatible. However, to even pair the lock into Google Home app may take several tries before it finally succeed. Once it's connected, it'll function well until it does not. Give it several hours, and you will notice the lock appearing as offline on Google Home app. However, when you check on Eufy app, it is there online and showing every bit of data you could ever want. As of now, I have found no way of solving this. I have tried resetting the lock, repairing the lock to Eufy app and Google Home app, restarting home network, etc. None of them has worked. Overall, the device works well if you do not have any intention of integrating this with third party ecosystem, even if Eufy claims the ecosystem is fully supported. If you want to use Apple Home or Google Home, then look away from Eufy.

Love this lock. Quick and responsive fingerprint scanner and love that it is homekit compatible

I bought this lock for my home . This lock works perfectly .

I’ve had it for a couple of months. Periodically loses connections with Apple Home. Battery life not as much as I thought it would be. Overall, works ok.

The lock works as advertised. Easy installation since I was just replacing an existing dead bolt.

We love our smart lock! It is so convenient!! We are going to buy 3 more for the rest of our doors!!!

I purchased this lock to replace a Yale Assure 2 that does not alert you when the batteries are low. Due to the layout of our house, this is an issue as there is no other way in when the lock isn't functioning. Unfortunately, this lock is also no good. When not installed in the door, the lock cylinder turns smoothly. However, upon inserting it into the door, the lock cylinder freezes up consistently (tested with the door open). One out of every 10 operations is smooth once installed but otherwise it jams up. The lock is not powerful enough to overcome this which results in one being locked out. There is no obvious reason for this behavior other than the slight amount of play in the orientation of the lock cylinder potentially causing the issue. Other eufy locks have reviews that report the same issue so it must be a feature.

I really wanted to like this door lock and somethings it does well. Finger print reader works well. It looks nice. But beating under the hot sun the keypad gets very hot to touch. The other gripe is it isn't intuitive to lock the door lock. It requires you to hold the check mark for 3 seconds which is annoying for guests as its people awhile to figure out how to lock. The other gripe is the deadbolt is much too thick so its constantly getting jammed.

If I could give it zero stars I would. This is the 2nd smart lock from eufy i have had in less than 5 years. 1st one stopped working. Bought a new one and it was working great, but in less than 2 weeks it locks, but will not unlock unless you have the key. Save your self the headaches. Just get a normal deadbolt. Also cant get a hold of anyone to help from the company

The fact that the top consumer publication rated the Eufy #1, I checked it out and made the decision to go with it. The features that appealed to me were that it was priced well below most other compaeable locks; no subscription is required; fingerprint sensor; and a rechargeable lithium battery. I am not the handiest, but was easily able to install my Eufy. My wife usually has problems with getting her fingerprints to read, but with the Eufy it was no problem. One of the negatives to many smart locks is battery life, especially with those that use standard disposable AA batteries. The Eufy uses a large lithium rechargeable battery. Supposedly it lasts a year, but time will tell. I think it will last longer than most. One word of caution, the only negative, is the Eufy E31 cannot be rekeyed to match your other locks, even by a locksmith. I will have to get a locksmith out to rekey my other locks to match the Eufy unless i decide to have multiple keys.

This lock is awesome and it seamlessly connects to Apple home which is a personal much needed convenience.