Customer Ratings & Reviews
- Model:
- E8531JY1
- SKU:
- 6574267
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the Smart Lock E330, highlighting its amazing detection and video quality, ease of use, and excellent battery life. Users appreciate the easy setup, quick installation, and overall performance as a comprehensive smart lock solution. While the keypad's brightness and night vision are well-received, some users have noted concerns regarding the app and price.
This summary was generated by AI based on customer reviews.
Love the lock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this lock the convenience of a fingerprint system and ease of locking and unlocking is great. What i was disappointed about was the paid installation the technicians are not locksmiths so any doorway not properly installed or with narrow lock gauges that need modification you will have to hire a locksmith to correct. Other than that it works like a charm!
I would recommend this to a friend- Pros mentioned:Video quality
Excellent Smart Lock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing camera quality. Great investment and enhancement to security!
I would recommend this to a friend Good security and convenient functionality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been really enjoying the product. Fingerprint unlock/lock and also an auto lock has been very convenient. Also being able to view motion and speak to person at front door with minimal delay has been good experience so far over the last year.
I would recommend this to a friendDO NOT Buy! The Technology Does Not Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this during the Kickstarter campaign and received in Oct/Nov'22. My lock stopped working after less than 2 years of use. I cannot even use it manually because 3 people are in my house and the key cannot be copied due to a security feature. Eufy is no help since they say it's out of warranty. The issue was the door was saying the deadbolt was stuck even though it actually had opened. Eufy customer service advised me to reset the device. Now, I'm stuck at the calibration step and I'm getting the door is locked message even though the lock actually is opening and closing. I cannot move past this step to finish setup. $280 down the drain since I also bought the extra battery.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Love this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product. Was easy to install. The fingerprintnis what i usually use and it was super affordable.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy set up and works great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and works great! Having a doorbell, lock, and video all in one with no monthly fee is so convenient!
I would recommend this to a friend - Pros mentioned:Installation
All in one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and quick installation. All in one door lock , and bell .
I would recommend this to a friend Paid for new and got used!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for new and got used! Then took it to my local Best Buy to return or exchange for a new one and they refused to help saying their is nothing they could do due to wrapping being removed from box! It’s like You guys took a used returned product and boxed it back up and reshrunk wrap it. Will definitely not be purchasing anything from Best Buy again and probably not eufy.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,