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Customer reviews

Rating 4.6 out of 5 stars with 207 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the Smart Lock S330 for its amazing video quality, ease of use, and excellent battery life. Users also appreciate its overall performance, easy installation, and effective motion detection and night vision. While the product is considered expensive by some, and there are a few complaints about the app having bugs, the positive features appear to outweigh the negatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 207 reviews
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    So happy !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a signifigant delay in the microphone to audio but otherwise the picture is clear, great night vision. I wish i could get better alerts on my smart watch, like a photo of the human alert. The only thing the watch is good for regarding the lock is it can lock / unlock remotely

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Love the rechargeable battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so much better nest product. easy to install and love the rechargeable battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Installation

    Rated 5 out of 5 stars

    Great battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to replace my old lock easily. Everything works smoothly. I was impressed with the battery. On optimal battery mode, I'm using less than 1% battery per day in a household of 5 people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was essy to install, set up, and use. Camera is great to see who comes to the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Easy install. Lots of great features. Once you learn how to navigate the app, its awesome. Very satisfied with video quality, app responsiveness, notifications, and multiple ways to unlock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    3 1/2 stars

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made the life way easier not having to look for my keys since I always come home with something in my hands. The problem with it is that the touch will fail 3 out of 5. The camera doesn’t capture some of the events especially if they happen quickly. For each event, it gives me at least 2 notifications which is really annoying. The battery is very good but when it’s almost empty, it takes 4 hours to recharge. For this one, you need to have a spare battery specially, if there is going to be too many triggers. It has some settings that you can reduce triggering the camera but they work only if you have enough space between the object and the camera. They don’t work for me because I don’t have that space/distance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was super sensitive and went off all night the first night took a few times of messing with the setting to get it to stop notifying to small bugs flying around outside and the first rain kept setting off my key pad and going off all night but over all I love the fact I can be anywhere and lock or unlock my door

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Perfect "all-in-one" addition for an old door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to dislike about this product. Long battery life, excellent video quality, quick notifications, fingerprint works quick.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Easy Install/Great Picture Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and great picture quality. I wish there was a way to adjust the recording length for events, so it would record for a length of time after, but overall great purchase. I like that I can view the live stream and unlock from anywhere, or generate temporary passcodes for limited duration or one time use.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great lock with video and multiple options!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed controlled access to a door with logs to track. This was the perfect lock that did the trick! But wait, there's more! I can restrict by time and person. Also have video of who enters and exits when the lock the door again. Great lock and great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great camera quality, app super easy to use as well. Can’t go wrong with it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Best of the best no regrets

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great price,long lasting battery.good quality videos.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Eufy....funny name but awesome lock!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited many months before reviewing so I could really try it out. I love it. I also ended up buying an extra battery so I could switch it when my battery is low. I use for my AirBnB and it works great. I would say the only thing I have problems with is that first time you press the keypad it doesn't really activate. It just wakes it up. The guest always makes this mistake but slowly figures it out. I will get Eufy other things now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap & effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We can see who's at the door whether they ring the door bell or not. We can let guests in when we're away from home. Aside from the added security, being able to unlock the door with multiple fingerprints is very practical because I'm always walking through the door with too much stuff in my hands LOL Device comes with it's own wifi router than plugs in close to your door, it doesn't lose connection like other smart home solutions that connect to your primary modem/router.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    What a great product for mobility challenged.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this on a mobility challenged friend. I am very impressed with this product. Installation was pretty straight forward but programming and set up was a little more challenging. Once set up the system is worked as advertised and worked flawlessly, The finger print feature is awesome and allows friends and associates easy access. Very nice product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LoVe IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything and more! Only problem is the battery doesn’t last as long as stated. If you don’t mind charging, not a problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great deadbolt and camera combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this has the doorbell, camera, biometric reader, code, and hidden key all included. The camera looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfectly. Easy to install. Specially for family uses strongly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nashvillefornow

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase to replace our existing deadbolt. Easy set up and learning to use is just as easy. Camera history is maintained, and with the notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SMART LOCK Good Product!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product, I am so happy, I already installed and seem works everything well

    I would recommend this to a friend