Customer Ratings & Reviews

all looks good and easy to install. just little concerned with battery recharge. looks like need to recharge more frequently.

This Eufy is much better than my Ring. Video quality, time to reaponse and quality and look.

This device has been an amazing addition to my house.

such a good product, I can also save money because it has a memory inside, so I won't pay anybody to record what is happening outside. I don't need a key neither my phone to use it, with a code o fingerprint is completely fine.

With this product, eufi moves forward and solves all potential requirements that a smart lock user can have. The technicians of the brand deliver this one the most advanced and quality product until now. In full transparency, this is not my first eufy smart lock and over the last year, I’ve been using this technology, the app, and the functionalities of the product. However, the fact that this time the doorbell and the lock with all the lock/unlock mechanisms available in the market are together in a single product is the top. Love that the box includes all hardware needed to do the installation at home. This includes the mechanism with the rechargeable battery, the bolt, and the lock, plus the bell (electrically powered), the keys (old traditional mechanism still available), and all the screws and hardware. Great that the mechanism can be installed by a regular guy like me, following instructions or video on the web if you have a standard door with an old standard lock, consider it done. This should not be difficult for anyone and the instructions are very clear. It took me only 20 minutes from beginning to end. Rechargeable battery that according to the specs could work for up to a year. Still untested, is newly installed but this exceeds the average available in the market. The doorbell is great and being integrated into the lock has a single point of access to any home visitor. The push button part is connected wirelessly to the chime that can be installed in any power outlet of your house. I can not see a more brilliant at the time than the simpler way of connecting both. Since I installed the doorbell and depending on the floor where I am, I found myself moving the chime to be sure that I can hear the bell when someone is coming. Of course, if you are not in the house you can see who is ringing directly in your app. The lock has simply All the options that exist (to my knowledge) to lock and unlock your door. Of course the traditional keys, plus the keypad, the fingerprint recognition, the voice assistant, and the app itself. No more worries because the door closes behind your back with the keys inside. There is also plenty of access types to the house depending on the user. In my house, my wife always holds the key (in case of…) while still using the keypad. My young son doesn't need anymore a copy of the key (that probably will forget at school) and because still has no phone, just open the door with the fingerprint and the keypad. I love to keep trying options but I no longer go with a key in my pocket for the house. Finally, the idea of creating temporary codes for visitors or opening remotely the door after verifying the identity of the visitor with your app makes that you will grant access to the house to anyone that should go in. Two additional elements that are great: .- The camera is really clear and powerful. You can have access to a full range and a big angle to all things happening in front of your door. The camera and the technology, recognize humans from pets or just cars crossing in your street, limiting the false notifications and alerts (I trust that this will also expand the life of the battery). .- Different from other providers, Eufi, is coming with built-in and free cloud storage for life. No additional fees for the use of your own device. I love all about my new lock-camera doorbell!

I really love this door video lock. It is a great addition to oyr gome and gives us better security for our home.

Good luck calling customer support. On hold for 15 minutes. Then was redirected to another department and on hold for 25 minutes now

I will start by saying I have used many smart locks, deadbolts, and doorbell cameras over the years. All of them had things I did and did not enjoy about them, and they all had misgivings. All of that changed with this one! First off the doorbell camera is so much smarter than other models, it has human detection that works SO WELL. It has never alerted for a human being there and that not been the case, and it has never missed when one has been there! Another amazing thing is that you can set boundaries for the motion detection, no more false alarms from the sidewalk or cars driving down the road. You don't even have to pay for a subscription, you just pop in a micro SD card and it stores all the video locally saving you money. The lock is amazing as well! It has so many options to lock and unlock the door. The fingerprint reader works flawlessly, the pin pad is fast and responsive, and you can even use the app to let people in if you are lazy like me and don't want to get up! It has a log of who opened the door, which is great as we gave our housekeeper a code so we will always know if its her that uses it. Install took me maybe 15 minutes, and it is very easy. I would say 3/10 difficulty level.

Item barley works keeps freezing saying jammed lock

TLDR: I will be gushing about a door-lock. Yes, a piece of technology refined over the decades, time and time again. Eufy gets it right. Eufy gets it more than right. Eufy sets a new standard! The Eufy Security - S330 Video Smart Lock is one of those items you didn't know you needed until you have it. I have a rather interesting use case, most people are either using these on their front doors or their shop/store doors. With family members that live close by, and with the ever increasing threat of crime I decided to install the Eufy Security - S330 Video Smart Lock on my interior door that leads to the garage. This also gives me a unique second doorbell. Thankfully the original homeowners had the door built with a steel core, same as front doors, so I felt like I wasn't "wasting" the product/technology on the door. The Eufy Security - S330 Video Smart Lock install was a breeze. At first (before I even opened the box" I felt intimidated due to all of the functions and thought there would be a million pieces. My fears that the Eufy Security - S330 Video Smart Lock would take all day to install were quickly diminished the moment I opened the box and examined the components. They are hardcore, meaning I could see a hammer doing NO damage. The components are solid. No "toy" plastic. Installation was a breeze, and I dare say fun - as taking the old deadbolt off the door revealed hidden treasure. YMMV, as I doubt your previous homeowners (if you didn't have your own house built) were as *cough* eclectic as mine. But I digress. I LOVE the fact that my wife, myself, and my in-laws (*GRUMBLE*) now have multiple ways to enter the garage entryway. I personally have my thumb scanned, an 8 number pin, and the "ITEOTW" standard key if all else fails. Onto one of my most favorite parts of the lock - the camera and the app. No more surprise visits. Even if they do have a key code.. grumble.... The Eufy Security - S330 Video Smart Lock works perfectly for me as it is always daytime in my garage all the time (light on 24/7) so I can not comment on the low-light picture quality. With the light situation in mind I do not even have it set to 2k, as I feel that will drain the battery faster. And even at the lowest quality I can get a pretty good image - though I tend to keep it higher than that. Another reviewer mentioned that after installing and using this lock, they are now thinking of changing all their important/exterior locks to the Eufy Security - S330 Video Smart Lock. I am in the same boat. Even though I have a "smart doorbell" on the front-door that has a paid for subscription (EUFY IS FREEEEE!) I can see the Eufy replacing it as it is the Swiss army knife if you will. I even told my wife I want to put one on my upstairs office door. That didn't get a warm reception from her. I feel confident and secure in my home with this lock. You will too. And once you experience the less than one second thumb-scan unlock and no longer have to fight with traditional (binary?) keys - you'll never go back and you'll want to do exactly what the previously mentioned reviewer and myself wish to do. This might be a few extra bucks more than the others. But it is worth the peace of mind and the ease of entering (especially when your hands are full of shopping bags!). Eufy ROCKS with this lock/cam combo. Pick it up at your local Best Buy or order it here on the website. You won't be sorry (other than you'll. again, want to switch all your locks to the Eufy!)

Eufy has knocked it out of the park with this one! I currently use 3 other brands for my shop or house and I needed a better setup for the front door having 4 daughters that lose keys all the time. Enter Eufy, my savior when it comes to smart door locks, this device is king in a market of many peasants. Lets get into why it is so good in my opinion along with my 5 women in the household. First, I have to bring up te packaging, it is well put together and everything you need is in there, not one piece of hardware is needed, just a phllips screwdriver and about 10 minutes unless you needs to drill holes, I already had a deadbolt to replace. The lock is beyond well built, the heft is not something I see someone easily breaking through or off the door, this is one huge positive. The battery is also large and charges decently fast and you even have a battery backup plug from the front in case the battery dies, a power-bank or charging cable from an outside socket will have you right in if you do not have a key. Setup through the Android app is simple and works well once you realize the app cannot take the barcode, it will not focus and we tried on 4 android devices, so we used the manual input and boom, instantly found and ready to setup and programming. I was able to add all my kids with their own 4 to 8 digit code, I made them use all 8 along with their fingerprints. The fingerprint setup is so simple and work 100% of the time. The sensor for the print is very sensitive and with the fastest touch you are right in the door. We also have had roughly 20 other people try to use their fingers and it is always a no go, this makes me feel great having it on my front door. If you are using the codes only, they work flawlessly as well. You can also lock and unlock the door via the app, Google and Alexa if you want the full smart house experience. The doorbell that comes with the lock is loud and works every time as well, and it is loud enough that we put in central in the house and we can hear it in almost every room, cannot complain about that one bit. The doorbell button is also removable to find the backup kep lock behind it, nice little touch there Eufy, cleans up the look 10 fold against the competition. Now the Camera is great and clear with great day or night time video. The 2K or basically 1440P resolution is plenty good for any door camera, and with the local storage with the included memory card, you cannot get any better, NO monthly fees ever with the Eufy Smart Lock. The Mic works well too, I can hear all sounds recorded without issue, it all comes through clear and smooth. I will be replacing all the other smart locks in my house with this exact Eufy model over the next six months as I free up funds, the fact it works and works so well, I feel better having 5 women protected a little more in my home. Great Job Eufy!

Camera is beyond horrible. Everything else worked great. Returned immediately.

Awesome smart lock, like all Eufy products it has a very solid feel...great quality in the build. The installation was very simple, no harder than installing a door lock. I enjoy the alerts and the quality of the video at 2k is real good. But the feature i truly am speechless about is the fingerprint entry, the keyless entry is amazing. I have had other keyless entry locks but they never worked right and hassled to get inside the house. The eufy smart lock system is near flawless, it never has issues reading my print and unlocking. Even in mild rain with slight water on my hands , it accurately reads my fingerprints. It works so good i funny even cart the keys anymore. The video has a nice field of vision and captures anyone approaching the door. Pinches the system captures them, the quality of the video 2k, does a great job of showing you the detail in their faces and clothing. It is not 4k quality but much better than 1080. I do recommend you have the necessary wifi speeds to be able to stream any video seamlessly. I love this lock, it makes the entry door seem so futuristic.

This thing is built like a tank! In the hand I was feeling safer already. I didn't take a sledge hammer to it but by feel alone it should survive a considerable attack. I have had a code type lock for some time now and it is convenient to have entry codes that I can change for folks that may need access to the house but not all the time. This takes that to a new level. Combining the lock, video security and door bell is fantastic. Out of the box things are very straight forward. You will need to charge the battery first but once that is done replacing your old deadbolt is quite straight forward. Most people should be able to DIY this in under 20 minutes. Having a proprietary battery did concern me somewhat but I will order another one to have as a backup as soon as they are available. Keyed access is available but that would require lugging one around which is fine for me but not something I would do for guests that I want to have access to my home. The extra battery should solve this as I can just swap it out before it dies. The camera provides a great view both daytime and at night. The finger print sensor is also a huge improvement from the key code lock this replaces. It is so much faster to get inside without the need to enter a string of numbers and is also more secure should you be entering with someone that you don't want to know the code. According to the website, you can assign up to 100 users and save up to 50 fingerprints - impressive. Another feature that is nice is that the video recorder is actually in the door bell module. Placing this out of the way increases the possibility that you can retrieve video of a break-in even if the device is damaged. All in all this is a quality device which is what I would expect from eufy and personally I feel more secure now that it is installed in my main entry.

I thought I was purchasing a doorbell camera and didn’t realize it was also a smart deadbolt. I’d never even known that a smart doorbell existed and now I have no idea how we ever lived without one. Our 14 year old son walks to and from the school bus stop every day and getting him to remember to take his key with him every day was always a challenge. This changed all of that; he can now lock and unlock the door with his fingerprint or his code and it also gives me an alert in the app wherever there’s an event so I can tell what time he leaves and gets home each day. Just recently my husband got locked out of the house and had to wait for me to make my hour long commute because I had the only other key; this lock comes with the ability to unlock it remotely through the app so I could have let him in from where I was out of town. The app notifies me when the door is locked and unlocked manually but also let me set up a user profile for everyone in our house, so it will tell me if my husband locks the door using his code or if my son unlocked the door using his fingerprint. The camera settings are so easy to adjust to customize the recordings and the video quality is so clear it’s unreal. The other day a FedEx carrier left a package on my porch and when she stopped to take a picture of where she left it I was able to see her badge details from where it was hanging on her shirt. The installation and set up was time consuming but actually quite easy; I installed it and set it up myself but it would have been easier to have a second set of hands. I highly recommend this, I can’t give it high enough praise. I have been so impressed and am so glad that we decided to give it a try.

I’ve had several Eufy products and feel like they offer good quality and improve with each new generation of tech they put out. I would say that’s true of the Smart Video Lock/Doorbell as well. Overall, it has everything you could want and combines several products that usually have to be purchased separately into one item. That’s good for the most part but also my one con. I have a security screen door over my front door and like to close (and usually lock that) and have my smart lock inside the screen door, on my main front door. Problem with that here is the door lock and video also have my doorbell. So I can’t really utilize the doorbell without leaving my security screen open. I didn’t take a star off for that though because that’s specific to my house, not the product. That aside, setup is simple, video quality is excellent, and everything functions as expected. In fact, the video quality is better than a lot of the video doorbells on the market in terms of the 2K quality it offers. I also really like that you can use a code to unlock the door OR program your fingerprint for super quick access. That’s a good feature that makes getting inside (especially if you have groceries in your arms!) much quicker and easier. So overall, I’d absolutely recommend this product and like the idea of the 3-in-1 items in one product, it just isn’t quite right for my particular setup with a security screen door. I could see it being very useful in an apartment or condo, or just a house that doesn’t have a screen door like I do.

I had the Eufy doorbell and then the separate eufy lock with keypad up to getting this, I loved them both as they worked flawlessly but this all in one is a great package and something that works better than the two older units. Installation is very easy as is the app setup. You get the bridge/chime in the box as well as the lock and keypad. This has everything you need. You have a smart lock, with pin, fingerprint scanner, manual key, camera, and doorbell with a 2 way mic and speaker. The fingerprint sensor is a new addition and welcome addition and works really well. Also another big bonus with eufy is you don’t have any subscriptions unlike others. Clips are stored locally with an as card, you can buy a cloud storage option but I’ve never needed to use something like that. I love that I don’t have to pay to see me clips. When I’m use it’s super clear and that 2K resolution really does impress, even at night time you can see everything with really good clarity. The volume is also great and the chime is very loud and can be heard all over my 1700sqft home. Overall I love this and think you will too

I LOVE THIS PRODUCT. PERFECT FOR MY HOME. LOVE LOVE LOVE THIS

Excellent product just having a problem with the cThis product is fantastic, but I am currently facing an issue with the chime that needs to be addressed.

I'm LOVING the eufy smart series from Anker. These products are great. This smart lock is no exception. It feels like a mash up of their excellent video doorbell products and their smart lock. My biggest complaint, and reason for not rating it 5 stars is that unfortunately their ecosystem is a little fractured. in less than 18 months they have come out with 3 different versions of their base station, and unfortunately NONE of their lock series are compatible with the base station to date, this product included. The setup is very straightforward once you get the lock bridge installed and connected to your network. The only mildly redeeming feature here is that the app is the same for the smart bridge and the home base at least. I just don't like that I have to have multiple devices to connect my other doorbells, cameras, and this video smart lock. Notifications and human detection all seem on par with their excellent camera offerings. I have yet to work out if I can use the (not connected) home base as an additional chime or the only chime for this device. Physical installation is fairly easy, especially if you're replacing an existing deadbolt. It DOES require a little bit more room and might be challenging in some door setups and/or if you have a screen door on the door you're attempting to lock up. Overall I think this is well made and the device is in line with eufy/Anker's ecosystem, just with one major deal breaking flaw for me.