Customer Ratings & Reviews

Contractor assigned to install was very professional and did a great job. He answered all of my questions. Great experience.

The agent was very nice and efficient. She had my thermostat installed and helped with the app on phone. Informed me of how to use both phone and wall thermostat.

The technician made fast work of connecting my new Nest smart thermostat to Wi-Fi and programming the system to my requirements. Highly recommend Best Buy experts for all computer equipment.

Showed up on time and did great work. I have used Geek Squad quite a few times and always had a good experience

Techs were courteous, friendly,knowledgeable. Installed Nest Thermostat when original ordered was not compatible. Worked right away. Cleaned up all the odds and ends that come with opening items.

Had Geek Squad come out and install my Google Nest Learning Thermostat and the technician was an absolute professional. Very friendly and patient with answering all of my questions. Demonstrated how to use the product. Cleaned the work area.

There ok but most of the time they give you appointment but it takes so many weeks to do right day appointment

The agent set up my TV and made all the corrections. He also explained, in detail, how to use the new accessories. That made it much easier to get used to the new equipment. Thank you.

The Geek Squad associates installed my thermostat and walked me right through the setup, both on the thermostat & on my phone and then through my HVAC system operation. They were both very knowledgeable & professional.

Great thermostat! My electric bill has has gone down since it has been intalled . It is very easy to use.

Leave this to the pros to ensure it’s done right from the jump. They were fast, friendly, and timely. Made sure it worked before leaving. Couldn’t ask for better service.

Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

Geek squad professional and curious. Made sure I understood how to work product before leaving.

This was great. The technician came in and installed my thermostat very quickly and gave me tips on how to manage it. He removed my existing thermostat and replaced it with my new one without issues.

I cannot say enough great things on the installer. He worked with me on understanding its operation. He was available after he left my house for questions that came up. Great support.

The geek squad guys that installed my thermostat were very friendly and professional.

The geek squad is very knowledgeable in what they do, and fast and efficient. I highly recommend you get the geek squad to do all your electrical projects.

Brent was awesome. He was on time. He was informative he educated my wife and I. Gave us a demontration. He also called to f/up to make sure it was working as intended

The agent mounted my thermostat and provided me information on how to operate it. He was very friendly and did a very good job installing the item.

Wasn't too happy the installer not very professional. Was trying to sell us other items that he sells. When he was hired to install a thermostat.