Customer Ratings & Reviews

The geek squad put my thermostat in where the old thermostat was. It made it super easy to use my ecobee.

Geek squad installed my new thermostat, and everything worked as expected

The installer was great. Easy to talk to and understand. Made sure we knew how to use prior to his leaving.

Excellent and professional service. The geek squad employee was very courteous and knows what he was doing. Installation went perfectly well

I was very satisfied with the great job the Geek Squad did installing 2 Google Nest thermostats in my house. Very courteous and polite workers. Would use Geek Squad again in the future.

On time and got the job done. Nest thermostats were not working.

I purchased the Amazon smart thermostat and had installed by Geek Squad Tech. The tech did not turn off the power to the A/C and shorted out my A/C. He was totally incompetent. He not only shorted out the A/C but could not install the thermostat. I called Best Buy and they said the would file a property damage claim. I had to pay for AC repair out of pocket after 3 days with no AC in 90 degree weather. The repair cost me $465.00. It is now 2 weeks and have not heard back from Sedgwick (Best Buy Insurance). I have sent numerous emails and phone call and no one has answered. I think I will have to get my attorney involved if I don’t get reimbursed soon.

The service guy who installed my smart thermostat was very knowledgeable and professional. Definitely worth the price that I paid for the service! Will do it again if needed!

The agents installed my video doorbell perfectly and in a professional manner!

I am grateful for Geek Squad because if it was up to my to install anything in my house it would take me several months to do it and with Geek Squad its always convenient and done immediately.

As always best buy delivered quality and professional service at the highest level

Very happy with the installation process. The technician was respectful and helpful with us throughout the installation. Great job!

We held off buying because we didn't want to buy ourselves. Geek Squad installed for us successfully

The agent mounted and programmed my nest thermostat. He was very knowlegable

Agent wasn’t any help as far as installation. He told me that I didn’t have the proper wires to connect the thermostat so I had to hire an electrician who was able to use the wiring that i already had in the wall. I am so mad because this ended up costing me over $200 which it shouldn’t have cost me anything cause I am a Best Buy total tech member. I am thinking about contacting the corporate office to see if there is anything that they can do because I am a unsatisfied customer with Best Buy. Also not going to renew my membership and will be shopping elsewhere if they aren’t able to help because this isn’t the first time I have had a problem with them.

Nothing done since the wires were not present. Had to return the product.

The agents installed thermostat. We are pleased with the installation.

The agent arrive on time which is something that is very important to me. The installation of the thermostat was quick and efficient. I would highly recommend this service to a friend.

Agent ripped and replaced my 3 old thermostats with the Ecobees, then told my wife they were not compatible with my HVAC because they only had 4 wires, and that we should buy the Google thermostat instead. 1.) There were at least 5 wires with every thermostat, basic counting is the LEAST you can expect from a technician and 2.) I paid a real HVAC company $450+tax to install them with zero problems. All 3 "incompatible" Ecobees are now working great. Do NOT waste your money having Best Buy do this install. Do it yourself or pay an HVAC company to do it.

Works amazing love how sleek it looks. Totally loving my new smart Theomostat.