Customer Ratings & Reviews

Geek squad installed my new thermostat, and everything worked as expected

Geek squad member Tim La was amazing! He set up our nest, a fuse blew in the AC unit and took it upon himself to fix it for us! Amazing work and going above and beyond!

The third party service provided arrived on time and quickly completed the work. They were very professional and had significant experience providing this particular installation service.

I had to fix it so it would work properly after they left. Disappointing after paying for service. And shocked that they smelled so badly that early in the morning that I had to cover my nose and mouth. The two people made me very uncomfortable. I would suggest you make sure you know who is coming and that it is someone reputable. They seem to subcontract often but do not warn you.

2 additional techs showed up about the time of the install. They had a hard time finding which wires went where due to our older system. They stuck with it and solved the problem!!

Works amazing love how sleek it looks. Totally loving my new smart Theomostat.

We held off buying because we didn't want to buy ourselves. Geek Squad installed for us successfully

The guys were early and courteous. They even picked up the thermostat at the store so I didn’t have to go get it

Agent ripped and replaced my 3 old thermostats with the Ecobees, then told my wife they were not compatible with my HVAC because they only had 4 wires, and that we should buy the Google thermostat instead. 1.) There were at least 5 wires with every thermostat, basic counting is the LEAST you can expect from a technician and 2.) I paid a real HVAC company $450+tax to install them with zero problems. All 3 "incompatible" Ecobees are now working great. Do NOT waste your money having Best Buy do this install. Do it yourself or pay an HVAC company to do it.

The agents installed my video doorbell perfectly and in a professional manner!

Agent wasn’t any help as far as installation. He told me that I didn’t have the proper wires to connect the thermostat so I had to hire an electrician who was able to use the wiring that i already had in the wall. I am so mad because this ended up costing me over $200 which it shouldn’t have cost me anything cause I am a Best Buy total tech member. I am thinking about contacting the corporate office to see if there is anything that they can do because I am a unsatisfied customer with Best Buy. Also not going to renew my membership and will be shopping elsewhere if they aren’t able to help because this isn’t the first time I have had a problem with them.

The agent was knowledgeable and friendly. Conpleted installatuon in no time at all. They were on time and treated mybhouse with the utmost respecr

As always best buy delivered quality and professional service at the highest level

On time and got the job done. Nest thermostats were not working.

The agent was professional and did a great job of explains the features and benefits of this thermostat.

A little difficult to install but worth the effort. My unit seems to not run as much with this. Great features.

The agent mounted and programmed my nest thermostat. He was very knowlegable

The smart thermostat we purchase from Best Buy. Helps me in a Winter time when I'm in Florida. To control my house temperature from my phone. An gives me peace of mind.

My installer was great, very professional and informative. Installation was fast...

The agents installed thermostat. We are pleased with the installation.