Customer Ratings & Reviews

Great purchase! I love how functional it is and how I can change settings from my bed or at work :)

Set up nest and did a great job. Very quick install and tested and ready to go. Really enjoy getting these guys out here to do things right. Thumbs up!!

Tech was friendly and professional, would highly recommend.

Installed thermostats, did not work as expected. 3rd party installer decided to stop rather than troubleshoot. Like shopping at Best Buy but wouldn’t use them again for any installation beyond TV mounting.

They were able to be on time, communicate, and did a good hob with installation.

This has been the worst experience we ever had!!! THREE different appointments to install our thermostat and to this moment that we are writing this review we still do not have it installed!!!! First they had the wrong address then there was no appointment and the third no one showed up at the time of install we waiting 6 hours for the tech!!! And Best Buy/geek squads answer to this was to wait!!! To say we are Highly disappointed is an understatement!!

I bought two Nest learning thermostat and got in the geek squad for installation. They were not able to instal it and did not even provide any alternatives on how it can work. I read on multiple forums that only experts can instal but did not get that expertise in my case.

The technician installed the Ecobee smart thermostat and did the initial programming.

The 2 installers were great! Fast, efficient, and friendly!

More info would be great. Install by Best Buy was great but when I had to change the settings I was lost.

Nest thermostats work well, but something is wrong with Nest app. Thermostats say they are connected to app, but they don’t show on the app. They used to show. Geek squad didn’t fix problem, and still charged me. I would have expected GS/BB connect with Google or Nest to resolve the connectivity issue. GS guys were great, but it didn’t get fixed. Bb sells a product & they can’t get support from vendor (Google Nest). I had to pay for that…….

Great service. Efficient and knowledgeable. Wish I had thought of this service sooner.

Was friendly and helpful when it came to the system! Since I'm a totaltech member the install was free!!

Tech was very friendly and didn’t not leave until all your questions were answered

With a great backlight, the numbers a large enough to be read across the room. It outside temp is helpful, too. The app could be better, but it is ok. Super easy to program.

It took 4 attempts to get it installed properly. The reasons were all about lousy installers. No.1 didn't bring the thermostat saying he was not a deliveryman and left even though Best Buy set it up for him to bring it. No. 2 took off sick without ever letting me know so I sat here all day. No 3 was a couple of clowns who installed it on the wall and saying they didn't know how to program all its features including wi-fi so it didn't work. No. 4 did most of it but not all. I had to call Honeywell to get help finishing the install. I complained to Best Buy after each one and they just shrugged as if they knew that they didn't ever do a good job. Why don't you people get a new 3rd party to do this work instead of making the customer suffer????????

Very knowledgeable and seamlessly installed the thermostat.

The tech was professional, he was on time. We had some wiring issues and the tech fixed them very nicely.

Good very happy with the install works well modern will last a long time good job thanks

Awesome service, on time and product worked perfectly.