Customer Ratings & Reviews

Excellent install. Done right, Thorough and professional knowledge of the thermostat.

The employees were very helpful in selecting althe best router for my home

The agents installed and explained everything about the thermostat very good job very professional. Thanks Jim

Geek Squad installed my Ecobee Smart Thermoostat, and performed the installation in a knowledgeable and professional manner.

Very smart and knowledgeable agent. He explained how to use it step by step. Easily using it from my app.

No coordination. After providing service, I was getting called for schedule appointments. Also Technician doing his job with referring to YouTube video.

Technicians arrived on time and did the installation. All is working well.

The person who installed the thermostat made it very professional and had patience in explaining it to me.

Geek squad repairman came out and installed the Nest 3rd Generation learning Thermometer quickly, neatly and professionally. Great job from Geek Squad,

Geek squad set up 2 different times to come out and both times cancelled on me. On third time they said they could not come out for over a month. No one could give me a answer on why they kept canceling on me and did not even care that i asked off 2 times from work for them to be there to istall.. 3 diffrent departments i got tranfered to and no one had a answer and each blamed each department . Sucky experience that i set it up myself with the help of ecobee help line. Great thermostat horrible service..

The thermostats worked right out of the box and Total Tech Support Engineers did an excellent job of training me on how to use them.

The tech was able to get my LaCrosse weather station hooked up to my server. Corey Skinn jumped through hoops to make it happen!

The man drove from Toledo only to find out that it could not be installed

The team did an amazing job installing my Nest Smart Thermastat.

Ken Hill was great!! Fast, courtesy, knowledgeable, friendly and very helpful!

Everything was excellent I was very pleased with the installation

I really am enjoying being able to connect my thermostat with my phone app.

The tech that installed my thermostat was very knowledgeable and professional installing my thermostat. Kudos to Author.

The installers that arrived (VERY LATE) I might add, and I mean 2 hours late after the 4 hour hour window they had! Then, they could not figure out how to install a smart thermostat, said they would come back another day with someone else. Once they left, we noticed it getting hot in our house...they actually did not rewire our air conditioning back correctly. Upon multiple attempts to contact them with no response, we had to make an emergency call ($$$) to an air conditioning company as it became over 80 degrees in our home. They installed our Ecobee and fixed our air conditioning in like 15 minutes. We canceled/returned our other smart thermo that we were going to install in another house, and we are still receiving calls from Best Buys HORRIBLE customer service to reschedule the service. I think NOT!

Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too. **BIG MISTAKE!!** I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care. Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time. When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting. Truly the most disappointing customer service experience of my life. Do not purchase!!!!