Customer Ratings & Reviews

I have had the Geek Squad out for all my electronic installations in my new home. Highly recommend them. Buy the package for installation...

The employees were very helpful in selecting althe best router for my home

Excellent instalI... I love it when a female tech comes out and knows her business!

On time, professional. Cleanup done, installed correctly

Technicians arrived on time and did the installation. All is working well.

Device was supposed to b installed on 12/11 between 5-8pm. NOPE a no one showed or called. I called customer care and got no where. Sunday morning I wake up to a voicemail that was received at 10;00pm. It was the installer saying I had two minutes to call him back or he’s moving on to the next install. Really???? You have my number u couldn’t call me earlier??? Sunday morning they show up at my door. Unannounced. No text or call. The two installers were like the blind leading the blind. When I asked why they didn’t come Sat they said I called u….we had delays. Well why the heck didn’t u call when u knew u were delayed???? Called customer care AGAIN and AGAIN got no where

Grateful for the Best Buy free home evaluation. I am also thankful that they stand behind their work.

Ken Hill was great!! Fast, courtesy, knowledgeable, friendly and very helpful!

The installer wasn't very communicative and didn't take the time to review the thermostat with me. I did not have internet at the time of the install so he told me to make another appointment a week later. I decided it was easier to figure it out on my own.

The man drove from Toledo only to find out that it could not be installed

Came in hooked my thermostat up. Then made sure everything was working. Stayed until he was sure I knew how to work it.

The square that came to my house was great. They broke things down for me so I could understand

I really am enjoying being able to connect my thermostat with my phone app.

This is an easy installation. I wish I would have just looked up YouTube vidoe myself instead of paying $49 for a 5min job.

The agent Installed my doorbell and thermostat quickly. He also answered any questions I had.

They can't do ecobee installation, only nest product.

I purchased a Smart Color Thermostat from best buy and paid for best buy to install it. Their technicians came by on Friday to install it. They installed it and left ,five minutes later my house felt very hot. I called technician and asked him to please come back . I explained that I had Lupus and it was the weekend ,for him not to leave me like this. The technician refused to come back and told me to call best buy instead. I couldn't get a hold of anyone from Best buy because it was the weekend .I ended up calling my home warranty and payed them to sent an air conditioner repairman. He informed me that the thermostat was defected and needed to be replaced. I finally called best buy to complain and I was told it was a third party who Best buy hired to install thermostat. So disappointed .

The team did an amazing job installing my Nest Smart Thermastat.

Geek squad were efficient and did an awesome job. The installed the Smart thermostat and instructed me on how to use it and download the app.

Geek squad tech was awesome. Came in, took care of business. Very professional and courteous. Thanks again.