Customer Ratings & Reviews

Geeksquad did a great job of making sure Google nest was installed on wall and the app worked.

All good. Geek squad arrived on time. Seamless. Helped set up on smart phone.

Tech was great and worked around my busy schedule.

Great product and price, highly recommend! Best Buy always has the best deals!

The tech went above and beyond to get everything working properly and took the time to explain how the device worked.

The Tech was very knowledgeable and offered some suggestions for me to try to manage both of my Nest's over all a great experience.

I was told by tech support that their techs can install a c wire for a nest thermostat. The first time they sent out Sam, really great guy and tech, but he explained he couldn’t do a C wire. Wasted a day. Called again and was assured that this time they would send out a tech that could do a c wire. They sent Sam, again, and this time he had to people in training with him. He then contacted his supervisor and was told Geek Squad Techs don’t do c wires. An A/C person needs to be hired. Ugh! Wasted 2 days with a 6 hour window for arrival each time just to find out they were wrong. Felt badly that they wasted Sam’s time too. Sam was VERY kind and gracious about it.

The technician was on time, installed the thermostat and gave a quick review on operations. No issue to date.

The agents installed the thermostat quickly and professionally.

The agent was very quick and knowledgeable upon installation of the ecobee smart thermostat.

I can turn this down while I'm at work.And control from my phone.Cut my bills down .House same same temp .

The technician was ver knowledgeable and courteous. He did wonderful job and answered all my questions.

They were nice when they came! I had to call because it keeps going off line - Shane told me they will contact me to bring a new one to install

The thermostat is incredible and is really great at learning my routine. Quick and easy installation by their geek squad!

the agent connected this thermostat to my existing and it works great

So they couldnt fix the problem with my nest thermostat. Which I wasnt really sure that they could. My dad was at my house for the instalation because I had to work. Their solution was to turn the systems fan on a timer so the fan noise would cover up the exhaust blower short cycling every 5 seconds. It only took me about a minute after i go home to realize they had done nothing yet called it good and fixed. This is a very dishonest service BestBuy geek squad has done.

Don't waste your time asking if you do not have a common wire in your thermostat. Guy came looked, so no wire and split. I'm sure he'd be competent if there was a wire. Similar to my fridge install. He didn't see a shut off behind the fridge so left it unhooked from water line. This is how Total Tech works. They have very specific requirements to do the work and if they are not met, they have an out for the service. Quite frustrated and had to take 3 hours to do it myself.

The agents were very helpful with all requirements and addressing my concerns. Connected with all my other devices :)

Installed our Nest quickly and was very knowledgeable.

The installers were nice, friendly, and professional.