Customer Ratings & Reviews

The agents installed the thermostat quickly and professionally.

The installers were nice, friendly, and professional.

Installed our Nest quickly and was very knowledgeable.

They were nice when they came! I had to call because it keeps going off line - Shane told me they will contact me to bring a new one to install

the agent connected this thermostat to my existing and it works great

I was told by tech support that their techs can install a c wire for a nest thermostat. The first time they sent out Sam, really great guy and tech, but he explained he couldn’t do a C wire. Wasted a day. Called again and was assured that this time they would send out a tech that could do a c wire. They sent Sam, again, and this time he had to people in training with him. He then contacted his supervisor and was told Geek Squad Techs don’t do c wires. An A/C person needs to be hired. Ugh! Wasted 2 days with a 6 hour window for arrival each time just to find out they were wrong. Felt badly that they wasted Sam’s time too. Sam was VERY kind and gracious about it.

Qeek Squad technician Benjamin was unable to install thermostat with "C" wire, which is what I purchased. Recommended that I get a HVAC technician for installation. Qeek Squad technicians should not be sent out to do a job that they are not trained to do or simply let us know at store that Geek Squad technicians can't install "C" wired thermostats only battery operated

They came on time and did there work quickly and efficiently. They showed me how it works and made sure I knew how to do what I had to do.

Really good service, was on time and cleaned up after themself

The tech went above and beyond to get everything working properly and took the time to explain how the device worked.

The agent was very quick and knowledgeable upon installation of the ecobee smart thermostat.

Geek squad service unique service respectful and on time

The technician was on time, installed the thermostat and gave a quick review on operations. No issue to date.

The Amazon thermostat was installed in February without wiring the AC unit correctly and paid extra $175 to third party. When I turned cooling on last week. the AC furnace fan was not running at all although the AC compressor unit outside seamed running fine. So no cold air could blow out into rooms. The repair service was scheduled today, but no one showed up. I have to call BestBuy again tomorrow. Not sure when the issue can be fixed.

technical staff were great and very knowledgeable.

I can turn this down while I'm at work.And control from my phone.Cut my bills down .House same same temp .

The Tech was very knowledgeable and offered some suggestions for me to try to manage both of my Nest's over all a great experience.

The technician was ver knowledgeable and courteous. He did wonderful job and answered all my questions.

The installation is great. Professional service. Highly recommended.

Geek Squad provides amazing services and would recommend to others.