Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1100 reviews
(1,100 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great installation, Professionalism and communication
No, I would not recommend this to a friendRated 2 out of 5 stars
Best Buy was great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great but the company they Sub’d the work out to was not. They wired my thermo-stat wrong I had to spend over an hour on the phone with thermostat customer service to rewire No refund was given for their error
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in contact with us about this. We appreciate your feedback. I'm sorry for the disappointment as this is not the kind of service we aim to provide you. We do apologize for the inconvenience and burden because of it. We hope that you will give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
GREAT INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT INSTALL EXPERIENCE EVERYTHING WAS EXPLANDED TO ME FOR THE INSTALL
I would recommend this to a friendRated 5 out of 5 stars
Super-fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent know-how by the tech. He installed my thermostats very quickly: about 10 minutes each.
I would recommend this to a friendRated 5 out of 5 stars
Agent took care of installation of thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Representative gave instructions on use of thermostat & made sure I understood before leaving.
I would recommend this to a friendRated 5 out of 5 stars
Not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of my garbage Carrier furnace I bought they were unable to install the Nest thermostat
I would recommend this to a friendRated 5 out of 5 stars
Geek squad was very efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend the Geek Squad to all of my family.
I would recommend this to a friendRated 1 out of 5 stars
Tech was not prepared nor knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased my refrigerator I asked the sales person if the Geek Squad would be able to help me with my Ecobee Thermostat installation that i was having trouble with. He assured me that they could. So on the scheduled day the person who showed up had no idea what he was doing. I had to show him how to take the old one off the wall and then he informed me that he did not work with any type of voltage wiring. This was a total waste of my time as now I still have a 300.00 item that I need installed and would not even think to ask Best Buy Geek Squad for any type of support. This was a total joke.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Robert. Thank you for taking time to share this with us. I'm sorry to hear about how this experience went. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
The install went great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He wasn't pleasure watching the agent in stroll the nest thermostat did a very fine job
I would recommend this to a friendRated 5 out of 5 stars
Install nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guy, did a great job with installation!! Quick
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my Ecobee Quickly!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my new smart thermostat easily with no complications and very polite
I would recommend this to a friendRated 5 out of 5 stars
great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent mounted the thermostat and it works great. quick and easy
I would recommend this to a friendRated 1 out of 5 stars
Most horrible customer service experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could go on and on about this, but all of it is documented in my account. "Technicial" showed up to my house with his kid. Did not introduce himself Walked in and asked if I had done my research on this thermostat because he's only tried to install 1 prior and wasn't successful. He grunted and seemed rude the entire and ended up saying he could not set it up. I asked him if we could call the Ecobee support line and he said that he's followed the book and that he's already spent more time then he should have. "Installs should only take 15 minutes" I ended up having to return my Ecobee and switch to a Nest because I was told that no one knew how to install Ecobees in San Antonio
No, I would not recommend this to a friendRated 5 out of 5 stars
Easily done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman installed the neat and helped me with the best application on my iPhone.
I would recommend this to a friendRated 5 out of 5 stars
Mattdempsey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did great taking the tv out to my car. Did good at my place.
I would recommend this to a friendRated 5 out of 5 stars
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Home is being heated more efficiently. Cuts down while we sleep and are away to help save energy
I would recommend this to a friendRated 5 out of 5 stars
A third party contractor installed my thermostat.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contract did an excellent job. They were professional and extremely knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Great job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed a smart thermostat quick and easy. He did a clean job. Thank you!
I would recommend this to a friendRated 1 out of 5 stars
Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they came in my house and installed thermostat that didn’t work. I called Geek squad they told me bring the thermostat in the store. they already installed on the wall. I told them it’s on the I couldn’t take off. They said you have to get hire someone and bring in store. If hire someone why I’m a member paying membership fe. I had to cancel and fix it by myself. one thing I realized is the technician was not professional.
No, I would not recommend this to a friendRated 5 out of 5 stars
on time for install and works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great install on my smart thermostat quick and on time and was shown all of the features
I would recommend this to a friend