Customer Ratings & Reviews

The guys who installed our thermostat were very professional and explained everything to us.

I like this tech, he professional to install. I will refer to my friend

After watching Geek Squad I am glad I hired them. It was more complicated than I thought.

Tried scheduling this install 4 different times and it was canceled each time. After 7 months, I PAID to install myself. Best Buy won't do anything. CRST doesn't have any installers to do the work - despite being a TotalTech member which is part of my membership. Want money to compensate. Install was $150 and countless hours chasing this around with CRST and BestBuy. Absolute joke.

Great service. I would recommend this for anyone to get.

They explained the app for the thermostat and how it functions. Very knowledgeable.

Professional to the point quick explanation with everything and patience

Great was in and out in less then an hour glad for their service

The installer from best buy were amazing and very knowledgeable I love that they set it all up for me.

They provided fast and easy installation. They explained everything and did it quickly.

Was installed incorrectly. I thought it was going to damage my system and I called immediately. Bestbuy sent someone out a few days later which I was extremely worried about. They sent the same installer back which was awkward since I tried calling him directly (he gave me his number after installing) and he wouldn't respond at all) . I thought he fixed it as it appeared to be working. What I didn't know was that the heat now doesn't shut off when it reaches it's desired temp.. it just keeps heating. I will be calling back but I'm afraid they will send the same guy again and it will still be a mess.

Inexperienced tech. He told me it's impossible to install because Nest is smaller than my current wall thermostat, even with the wall plate I had purchased he insisted that it's impossible. I called HVAC service, and they laughed so hard and showed me how easily you put the plate and the thermostat fits perfectly on top. Don't waste your money with Geek Squad.

Luck I giving a 1. Got a smart thermostat for my home and was to have Best Buy install it. They came out and could not get it to work. The air conditioning fan would not work. They then put the my old thermostat back in and it still didn’t work. It worked just find before the came. I had to call out an air conditioning company because the said it was my air conditioning. That company was there 5 minutes and had it up and running. It was there lack of ability to install it right. Now it cost me $150 and they said they would refund me and I have not got a refund and am waiting for a call back and a refund. I would not use them again.

Agent connected the device and made sure it was we working correctly.

Mat and Mike are knowledgeable, efficient and extremely reliable.

Agent came during the scheduling window as promised and was very professional.

They did a wonderful job in installing the smart thermostat. Honeywell brand is great.

Nest Thermostat installed very quickly and professionally by GeekSquad

So easily done. Great guy and very informative. Was great to have here to do setup.

Chris from mastertec did a great job of installing my nest thermostat.