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Customer reviews

Rating 3.8 out of 5 stars with 1100 reviews

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    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

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    Rating 3.7 out of 5 stars

75%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,100 reviews
  • Rated 5 out of 5 stars

    Another great smart home install from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was quick, efficient and friendly. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat is nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I come home it lights up so it know I'm there ,and it comes on its really nice..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has always been good for us. I buy BestBuy because of Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and very quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend everyone to get Geek Squad to install. They do really quick and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech did an awesome job installing the thermostat & was very personable too. Great Job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total disaster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total disaster. The unauthorized or licensed company Geek Squad sent over to install my thermostat got into the breaker box which they broke and left our house with no AC while it was legit 103 degrees outside. They said an electrician was coming over and they never arrived. Called Best Buy and made them aware. To this day I still haven't heard from Best Buy or the garbage company they sent out. Avoid like the plague.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was nice having someone available to install and show me the features of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my echobee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service, the guys could not have been nicer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done! Thanks guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest thermostats installed, done well and job completed early!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat fantastic instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional totally know their job they were very neat and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    connected my wifi devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job in connecting my wifi enabled devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Employee did a great job mounting and explaining h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great employee easy to understand neat work and knew how to answer our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were here & gone very quickly

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new thermostat!! The guys were great. Glad they are so close to my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation. Neat and very professional. Prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tech was very knowledgeable of what he was doing as he explain along the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledge and made the install happen very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge and quick service all the way through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came and was smart and knew what to do and helped me set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Installer was courteous & helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy. The whole process from purchase to installation was seamless!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrectly installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have the Nest Thermostats installed back in June and thought everything was working. Since it was cold last week it was the first time we set them to heat and the house was not heating. Had my HVAC checked and apparently Geek Squad incorrectly installed my Nest thermostats. It was turning the AC on rather than heat! Had to pay $80 for the HVAC trip. Very annoyed I paid almost $300 to get two thermostats installed by Geek Squad and it was installed incorrectly!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and quick installation and kyle guide me thru how to get the most of my thermostat

    I would recommend this to a friend