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  • Front. Geek Squad® - Smart Thermostat Install.

Smart Thermostat Install

SKU:
9525109
See Details

Customer reviews

Rating 3.8 out of 5 stars with 1100 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

75%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,100 reviews

  • Installer was professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer explained the installation process and setup. He did a very good job.

    I would recommend this to a friend

  • def get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't want to electrocute yourself, let them install it for you

    I would recommend this to a friend

  • When will I get a real scheduled appointment?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service, not able to install so service was paid for a month ago and not yet provided. T One day I called about 8 times and did not get a result. This was after getting charged 8 times for the service so I had to talk to about 12 people to get a refund!!!!

    No, I would not recommend this to a friend

  • I was stood up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I receieved several calls confirming my installation date/time but no one showed up. Had to call customer service several times that evening trying to figure out where are the installers. Everyone kept telling me that they were on the way. After 3 hours I was told they couldn't find my house. THE INSTALLER HAD MY NUMBER ALL HE/SHE HAD TO DO IS CALL ME AND I COULD HAVE HELPED THEM. MY ENTIRE DAY WAS WASTED! I called another company to have it installed and the next day went back to best buy and requested a refund of my installation fee.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Very good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent come to my home to install the nest thermostat quickly and properly

    I would recommend this to a friend

  • They install my smart thermostat in no time.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast and professionally. Geek squad agent was very helpful .

    I would recommend this to a friend

  • Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time and was very professional. Will use again very soon.

    I would recommend this to a friend

  • Great purchases great purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my thermostat a lot I really enjoy using it a lot

    I would recommend this to a friend

  • Nest troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for nest troubleshoot as my nest thermostat purchased and installed from best buy would not remain running. It cuts off until it notices movement in the home. I know it is not on eco setting. The technician called and said I am coming to install your nest. I explained to him it wasn't an install, it was a troubleshoot. He advised me to call nest directly, said it was a firmware issue that geeksquad doesn't do. He cancelled my appointment. Due to COVID, nest has no phone customer service. I still haven't received my refund from best buy.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old thermostat was 20 years old. Geek Squad wired a NEST without any issues.

    I would recommend this to a friend

  • Not even worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came out, told me that my heating system wasn't compatible but it would work for now until I had an HVAC tech come out. Turns out, it works fine with my system but he damaged the unit putting it in. HE DID NOT TURN OFF THE POWER. As I walked by I saw an arc, and had to offer to turn it off for him. He said he already had. When it arc'ed a 2nd time I went outside to turn it off for him. Now I'm stuck with a dead NEST thermostat and disputing the charges for this install. Next time I'll call a local HVAC company and not these guys.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Great and fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived when they were supposed to and made sure my product was installed

    I would recommend this to a friend

  • Awesome as always...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quick installation amd sensors were a snap. Clean amd perfect fit.

    I would recommend this to a friend

  • Great Geek Squad support for my first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer took the time to show me how to use my new product he was very patient and kind.

    This review is from Smart Thermostat Installation

    I would recommend this to a friend

  • Professional & Courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was professional, courteous and prompt. He explained how to use the thermostat.

    This review is from Smart Thermostat Installation

    I would recommend this to a friend

  • Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These men were great and very knowledgeable. Very polite and answered all my questions

    I would recommend this to a friend

  • Helpul

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up nest thermostat and were terrific , guy was very knowledgeable

    I would recommend this to a friend

  • Prompt and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd highly recommend using the Geek Squad. I use them now for all my tech needs.

    I would recommend this to a friend

  • Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. If I'm busy doing something and it gets hot I just tell Alexa and it changes temp

    I would recommend this to a friend

  • Perfect Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech arrived and installed the thermostat like was promised. It work perfectly.

    I would recommend this to a friend
Page 42, Showing 821-840 of 1,100 reviews
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