Customer Ratings & Reviews

The techs were knowledgeable and did the job quickly

Installed T Stat incorrectly. Sent same guy back to fix a week later. Still wrong. Week later requested actual Geek employee , not a third party vendor. Week later , they didn’t show up and never bothered to call. Complete waste. Hired own HVAC guy to fix. Tried contacting management. Impossible to contact. Spent hours with overseas service. YUK !!!!

Very convenient easy to schedule and instructions provided were helpful.

Quick, efficient and effective. No complaints at all

What a joke. The tech's that came out had no idea how to install a C wire adapter which is needed for my new nest thermostat. They said they were not authorized to install it. They installed the Thermostat which gave them an error message that i needed a c wire to work properly. they put my old thermostat back on and almost broke it, in the middle of summer I was almost left with no air conditioning.

he took the time to explain how to operate the thermostat.

Nice collection. Never get problems. Can buy it always

Geek squad installed my nest thermostat quickly and professionally

All went smoothly Techs were masks are were pleasant

After tech’s left, the thermostat didn’t work. We called a heater company to see if our heater was working properly. He told us that the thermostat was not hooked up correctly. The heater company fixed it. It was an unnecessary cost for us.

Waited all day and when they showed up they were unable to install as the unit required one additional wire? This isn't part of the installation process? I will return the new thermostat in hopes of finding a retailer who will install a fifth wire or whatever is needed. Will most certainly pay for additional time, parts, etc.

We prefer a professional to setup our devices as it just makes it simple

Came at scheduled time. Installed product correctly and expeditiously

They made it look easy and it works great. Quick and fast

THE TECH THAT CAME TO MY HOUSE WAS NOTHING LIKE THE INSTORE GEEKS. THIS DUDE WAS A DUD AND HAD LITTLE TO NO PERSONALITY. HE SIMPLY SAID THEY ONLY SOLD YOU THIS WITH NO IDEAL OF WHAT IT SHOULD DO. THERE WENT MY IDEAL OF THE GEEK SQUAD BEING THE BEST. HERE IS A HINT SEND THE GEEKS OUT THAT WORK IN THE STORE

Have had this technician in the past. He knows his stuff and is very helpful.

Great back up and service by phone and in the store.

The agent did a great job installing the doorbell and thermostat

installed thermostat on phone and on Alexa showed how to use

The thermostat would not stay charged. The geek squad guy said we needed to order a special google power box that is installed in the HVAC, and have to have an air guy do it. So we order the part get air guy out here and the air guy says we don’t need that part. The blue wire behind the thermostat that the geek squad didn’t hook up, is all we need. It has work great ever since the air guy was here. Thanks for nothing geek squad.