Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1108 reviews
(1,108 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Good thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thermostat but they were not able to install due to a power wire and geek squad doesn’t install anything that requires electrical work.
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very displeased w installation. I paid for two installations: I have two thermostats in my house and already had one nest thermostat, and the installer delivered the second thermostat. He refused to install the second one. I am never purchasing the total tech annual service plan again.
No, I would not recommend this to a friendRated 1 out of 5 stars
xxx
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this installer was very polite , however he was also unable to connect it to my AC. Still waiting to see what else i need to install it !
No, I would not recommend this to a friendRated 1 out of 5 stars
Google NEST Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google Nest Thermostat never worked properly. Had it serviced over 5 times. Batteries kept draining. Had to finally call a HVAC person to fix it and it was costly. I don’t recommend.
No, I would not recommend this to a friendRated 2 out of 5 stars
Job not done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to hire Google Tech to come out and install and we added another
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
YaleDoorLock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete and poor installation. The door lock was installed poorly! Manufacturers code was not shared with the customer and the set up was Incomplete. The door lock did not work!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation failed. I was told I’d be reimbursed for a third party installation. Reimbursement has not happened.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn’t install thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three people couldn’t install google thermostat in our house, they’ve been trying to install it for the whole month. At the end they didn’t want to take the thermostat back. Horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero- the technician did not have a clue how to install the nest thermostat. Tore open all packaging rendering it unusable. Lost screws.I had to reinstall my old thermostat.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy’s poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad said I needed a common line installed. Called HVAC guy he came said there already is a common and installed thermostat. So Geek squad has been a total waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased smart thermostat with install. Tech installed incorrectly. Turned on heat instead of a/c. Took tech over an hour to figure out how to reinstall my old thermostat correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, I even called to have it rescheduled and they said I'd have to return to a store return the item and repurchase it
No, I would not recommend this to a friendRated 1 out of 5 stars
Will not install any more.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“ specialist” came and couldn’t not install my nest thermostat after reading and reading the book he said he couldn’t do it. Another service call and they send the same one he apologized and left he said he wasn’t certified to install the nest because he was just a 3rd party.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Service was not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician said he was not an expert in installing Nest thermostat and not sure why he was dispatched for Nest Thermostat installation. When he saw a different wiring in the old thermostat, he just gave up and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad terribly installed my nest thermostat, went without heat for 2 days and was told I would get compensation for it, been like 3 weeks, never received it. Poor poor service from geek squad, never get installation from here. Terrible Customer service too.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Call. No show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Several no show appointments and then learned that tech could not complete the job. Wasted time and maximum frustration. Would be zero stars if an option
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE CONTRACTORS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install the thermostat correctly. It did not have heat hooked up, and was falling off the wall. Will never use this service again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech Did not Install the NEST thermostat correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were wondering why our home was not cooling properly. It's because our NEST thermostat was not installed correctly. I had our AC Unit maintained and they looked at the connection and they said it was NOT properly connected. Get a real professional to do the job.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Shorted my AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was very nice but, unfortunately, not competent to install this thermostat. When installing it he shorted my AC unit so that the Thermostat and my AC didn't work. I needed to have my AC service company make an emergency call to fix the AC and complete the thermostat installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to let us know about this. Smart thermostats are a great way to control the temperature in your home, however, having issues with your AC unit afterwards is not ideal, especially with the changing weather. We have agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Ask Questions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were courteous but did not install the thermostat correctly and we had to hire another firm to correct the installation. Best Buy refunded our installation fee in full.
I would recommend this to a friend