Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1108 reviews
(1,108 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Didn't know how to get aroind deficiency
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the system didn't have the blue/common wire which should not be an issue. The tech had no clue how to get around the issue and couldn't install the nest.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer didn't what he was doing. He said I was missing a wire. Cost me $50 to have an Hvac tech come out. The hvac said he didn't look for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install is very basic, anything that requires more than plugging in is not part of the offering. Had to call a HVAC company to install.
No, I would not recommend this to a friendRated 1 out of 5 stars
First Geek Squad let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad duo that came out to install our new thermostat were unable do so. We had to get electricians to install it. In all fairness, this is the first time the Geek Squad failed us.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never complete, although I was charged for 2 Nest thermostat installations. Please contact me so we can get this service scheduled and completed
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Not Completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not completed because we needed the Learning Themostat for installation, not the one we purchased.
I would recommend this to a friendRated 1 out of 5 stars
Bad device choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the appropriate system for existing HVAC, agent should not have recommended. Technician noted the technical issues with regard to non-installation.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad did not install smart thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. I was missing the C-wire adapter and had to reschedule. Please send a technician to install my smart thermostat this week.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was a NO SHOW. I had a time period of 8 -12 I call at 1130 and did not get a callback until 5pm. They send reschedule for 5 days later and now I do not have heat because the thermostat was installed incorrect.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to let us know about your Geek Squad experience. I'm disheartened to hear of such a disappointing event. That's not the expert service we strive to bring our Clients every day. I can completely understand the frustration in making time to be available for your appointment and it not happening. You have our sincere apologies for letting you down.
Rated 1 out of 5 stars
Worst geek squad team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad provided incorrect information They informed that this will not work and charged me incorrectly
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed my Thermostat and it wasn’t working, the did something wrong and now my Air-Conditioner is BROKE!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service - they didn’t delivered Or installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent don’t come and delivered or installed the product. Spent more than 2 hrs to find out the issue . I don’t get the product and not Installed. but no one is helping me to provide solution
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
thermostat installation failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i want my refund back. Stop telling me i will get a call back from back end team to get the refund .I have been waiting forever .
No, I would not recommend this to a friendRated 1 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not install anything he did not Evan try wont use again
No, I would not recommend this to a friendRated 1 out of 5 stars
Nest Thermostat install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specific agent did not properly lock up after themselves which was very unprofessional and careless
No, I would not recommend this to a friendRated 1 out of 5 stars
did not know or did not want to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out but did not install. Said system was not compatible. I googled and youtube videos and did it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could NOT INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents could NOT install the Nest thermostat. Will have to return it
I would recommend this to a friendRated 1 out of 5 stars
Service not performed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 gentlemen showed up to do the install, but when they realized I had to C wire, they said they couldn't do it. I waited all day for someone else to show up or call, nothing. Next day I called an cancelled.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Smart Thermostat Installation service experience with us. As a homeowner, I can imagine how disappointed I would be if that installation could not be completed due to the home heating system not having been setup with the required wiring. My understanding is that the C-Wire or “common wire” is what provides continuous power to the thermostat and would be required for a smart thermostat to function. I apologize as it sounds like additional service may be required on that heating system wiring that our installation team would not be able to provide.
Rated 1 out of 5 stars
Incompatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by BB/GS staff member(s), but subsequent BB/GS installers said the product was incompatible with our AC/heating system.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extremely poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers didn't know what they were doing and ruined the HVAC wiring.
No, I would not recommend this to a friend