Customer Ratings & Reviews

Purchased Nest Thermostat and was installed by 3rd party company Mastec from our Best Buy tech plan. Kevin Andrerson from Mastec did a very great job setting up and installing the thermostat and also setting it up w/ google home app. We are very pleased that Best Buy sent him for our Home Automation setup and installation. We will request to work with him again in the future.

The "Geek Squad" technician showed knowledge and finesse. He needed to consult with Google experts by phone for guidance because this home's electrical wiring style is not easy to comply with.

I ordered this online and was a bit worried it might not work. Installer arrived within his timeframe and was also a bit worried it might not work with a heat pump. No worries though, once he took the old thermostat off he knew it was a great match and fitted the new one in pretty quick time. He helped me set it up and I can now adjust my cooling and heat from my phone its great. Great buy and a lot less than the Nest etc.

The agent that came this last time really took the time to figure out why the fan on the thermostat was not working. I truly appreciated his thoroughness and his patience. Thank you. Best Buy need more agents like him.

The installers did not really know what to do in my situation as an extra step was needed. I had to contact my AC company to get information for them. They arrived on time, were very nice and considerate, so I am giving them a 3 star rating.

Help manage electric bill significantly, easy to use in the app

The staff was very knowledgeable about installing the product. The setup was very snooth and easy

I had my Ecobee thermostat installed by a Geek Squad pro. My condo did have a C wire but still needed some expertise to get it to work. I have a heat pump AC system. The installer did a great job and set it up for me in less than an hour total.

The installers did a great job setting up this smart thermostat, including connecting it to the internet. They took the time to make sure I knew how to use it, & explained that they couldn't check if it worked with the A/C because it was a very cold day. They gave me phone #'s to reach the service supervisor if there were any problems. I was quite pleased with the installation process. Would highly recommend them.

Couldn't get it installed. Tech guy said i need to consult hvac to come and do the installation since i do not have a smart thermostat connection wired to my furnace. Giving 3 stars for the prompt appointment.

Geek squad in-home and in-store service is absolutely superlative! I can’t say enough about how great our 4 in-home and 1 in-store experiences been. The online tech support doesn’t live up to these standards. Not even close. It’s a shame.

The technicians showed up on time and were courteous. They had my thermostat installed and running in no time, and they didn't leave a mess behind. 10/10 would use again

Still learning & getting the hang of it. With this Nest Learning Thermostat I can turn it on away from anywhere! Coming from Los Angeles, I turn on in Acton, so my home is really nice & cool when I arrive. There is no since in running on &off all day, Especially if no one is home!!!! :-)

Technicien was knowledgeable even though Nest thermostat was a bit tricky to install

Thermostat was little difficult, but guys did not give up and got it installed.

Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

I am trying to get my home set up as a smart home with google home. This is probably one of the best features so far. The nest thermostat makes it really easy to turn up or turn down the thermostat just by using your voice and a Google mini. That being said, I am not real familiar with the learning part of the nest thermostat. I guess I’ll find out in the next couple of months with my electric bill.Oh, and it looks really cool too.

I really enjoy my thermostat people have opposite opinion on this item but i enjoy the comfort of changing my temp anywhere in my home

It was well worth the cost for installation of the thermostat. Removal of old and install of new went seamlessly. Up and running prior to tech leaving house.

Geek squad installer was very knowledgeable and knew how to fix issues that came up in connecting the device to my telephone. Also, told me that I had the necessary common wire required to make the installation. Older thermostats to be replaced should check this out. Instructions given me on how to operate the unit was fine.