Customer Ratings & Reviews
- Model:
- AMPG1US1BLK
- SKU:
- 11296259
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Sonos amp
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system addition. Wish it had more inputs for more speakers.
I would recommend this to a friendGood amp.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good amp for basic speakers. Not really what I expected
No, I would not recommend this to a friendThis is the missing piece to the AV puzzle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the most useful pieces of audio equipment I can think of
I would recommend this to a friendAmped up!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid amplifier with built in Apple Music. Priceless
I would recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by Sonos Customer service I needed to buy Amp to add back ceiling speakers to my 5.1 Sonos theater surround only to find out after purchase can’t add additional speakers beyond the Sonos ones currently have as app doesn’t support it. For the price of the Amp and limited inputs/outputs and limited things it does definitely not worth the money. Sonos also needs customer service that actually understands their products and not an overseas call center that has no clue
No, I would not recommend this to a friend- Pros mentioned:Connectivity, Sound quality
Unbelievable Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos 250W 2.1-Ch Amplifier is an exellent addition to your home theater setup. First, the build and packaging quality is very nice. Sonos packaged the amp in a small black box which holds the compact amp. The amp itself feels very high quality and can blend in on a shelf or be added to your audio rack. Setup of the Sonos amp was very simple. I simply connected my TV via the HMDI input on the back, then connected two of my existing Sony shelf speakers via the included banana connectors. Instantly, I could tell a difference man what a difference that was. Now I just need a sub to add to the setup to get in on the bass action. The Sonos also comes with two RCA inputs for your turntables or other sources that you might have. If you'd rather stream from your phone, the Sonos App seamlessly handles that from almost all music streaming services. The clarity that this amp can make is remarkable and really transformed the listening experience. In conclusion, I would very much recommend the Sonos Amp to anyone who is looking to boost the performance of their existing set of speakers. I can't speak for the "Sonos ecosystem," but I'm sure if you're looking at buying this Amp you are familiar with it and all the benefits it has. Pros: -Build quality -Design -Size -Sound quality -Features Cons: -Price (not needed for everyone)
I would recommend this to a friend Magnolia design is horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT GET HUSTLED BY MAGNOLIA LIKE WE DID. We thought we were dealing with Best Buy, who I once had a high opinion of. Magnolia is nothing but contractors in Best Buy clothing. There has been nothing but problems since working with Will and Nick. Who have now disappeared into anonymity. Were left with a malfunctioning system and a very very low opinion of BBY.
No, I would not recommend this to a friendNever Going Back.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no one around to ask questions to. The items I bought (all Sonos) were spread over three isles (we found them accidently and DIDN't find what I wanted) with no lablels on the shelves. Will NEVER return to this store and will likely never purchase from Best Buy again.
I would recommend this to a friendSo expensive and cannot stream music continuously
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until Sonos upgraded the app controller and the old S1 app forced me to upgrade to S2. I can no longer listen to music continuously because the amp randomly turns off. Wasted over an hour on the phone yesterday with customer service and could not resolve the issue. I paid $650 for this amp in July 2020, paid for Best Buy geek squad to set it up and had them come out to try to “fix it” and it is now worthless to me.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback. If the Amp is shutting down that may be due to a wiring issue with the speakers, either connection wise or due to impedance incompatibility. If you have not already, our chat functionality on Sonos.com can be very helpful for support.
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is horrible. Sonos not worth the price. Their tech team is awful too. Best Buy going way down hill. Go to another merchant.
No, I would not recommend this to a friendDoes not work probably. Terrible tech support
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Nothing like the original product. Ongoing playback issues. Very frustrating. I even contacted the CEO directly, and still no resolution. After $1,000’s invested, no more SONOS for me. Stay away. They are not what they used to be.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about your experience with the Sonos Amp and the lack of support you've received from customer care. It's frustrating when a product fails, especially right after the return period, and you're left without assistance. If you're still seeking a resolution, here are a few steps you can consider:
Troubleshooting & Next Steps
Check for Common Issues:
Power Cycle the Amp: Unplug the Amp, wait for about 30 seconds, and then plug it back in. Sometimes, this simple step can resolve issues.
Reset the Amp: If the device still isn't working, you might try a factory reset. Be aware that this will erase any custom settings:
Hold down the Connect button while plugging in the power cord.
Keep holding the button until the light flashes amber and white, then release.
Firmware and App Updates:
Update the Sonos App: Ensure your Sonos app is up to date.
Check for Firmware Updates: Sometimes, a firmware update can fix bugs or connectivity issues. You can check for updates through the app.
Reach Out Again:
Contact Sonos Support: Even if your previous experience was poor, it might be worth trying to reach out again.
Escalate the Issue: If initial support is unhelpful, ask for your case to be escalated to a higher-level technician.
I hope this helps!
Sonos amp
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY REFURBISGED FROM BEST BUY CAME FAULTY THEN THEY DIS NOT ALLOW ME TO RETURN. VERY DISSAPOINTED
No, I would not recommend this to a friendExtremely Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this price, they should have made better app integration. The connection sucks where the app keeps forgetting the device. And i have to Literally reinstall and reconnect every single day.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We apologize for the inconvenience you're experiencing with the app integration and connectivity. This is certainly not the experience we aim to provide. Your feedback is invaluable, and we're committed to improving our products and services.
Please reach out to our support team so we can assist you in troubleshooting and resolving these issues. We appreciate your patience and understanding, and thank you for bringing this to our attention. We are dedicated to making your experience better.
Not exactly awesome with AppleTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having to buy optical cable and converter to make work with Apple TV. Not enjoying having to spend more $$
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for feedback. The Amp is designed so that it can plug directly into the tv for sound so that you don't have to run it through the Apple TV. So you can use it with an HDMI cable from your tv. Let us know if we can help with the set up. Head over to sonos.com/support and you can reach out whichever way you prefer.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn’t compatible with previous generation Sonos, can’t run sinus speakers with the tv without diddling with the app on your phone. Pretty useless really.
No, I would not recommend this to a friendSonos not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sonos and loved their original amp. This one i have to reconnect everyday . And some days it wont connect. Im hoping its dfective
No, I would not recommend this to a friend- Pros mentioned:Power, Sound quality
A Nice Upgrade Over the Connect Amp
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Previously I had been using the Sonos Connect Amp in my bedroom to power my Sonus Faber Venere 2.5s for music. The Connect Amp is a great product so when I heard that Sonos had added an HDMI input and gave it more power I had to give it a try. I'm not disappointed. The new Sonos Amp provides the same great sound with the added bonus of receiving the Audio Return Channel (ARC) via HDMI from my TV. Now I get my typical on-demand audio driven by the Sonos app and it will automatically switch to the TV when I start watching. I was really pleased with the auto-switching characteristic as I was a bit afraid that I might have to manually switch in the app and that would really take a hit on the convenience factor for me. Plus you can pair the Sonos Amp with some Sonos bookshelf speakers for the rear and go surround sound thanks to the phantom center it can process. Despite the extra power I wouldn't say the Sonos Amp sounds much different than the Connect Amp. The two have a very similar sound signature thanks to their digital amps. Both offer subwoofer line-outs which makes sub pairing pretty painless. Plus, the Sonos Amp (like the Connect Amp before it) is great because you get to bring your speakers to to the Sonos party. All of the benefits of Sonos and potentially better sound (depending on the speakers). In my case, I had my Sonus Faber's sitting in storage until I got the Connect Amp. Instantly brought them back to life and now they get more usage than they ever had before. My only complaint is that it is a much bigger footprint than the Connect Amp and only comes in black which makes it a real dust magnet. Neither of those are significant enough for me to deduct a star though. If you already have some great speakers and want to jump into the world of Sonos then the Sonos Amp is the way to go. Especially if you want to meld this in a room with a TV too. I am already thinking about buying another one for my office now...
I would recommend this to a friend Returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it stopped working in the second day asked Best Buy could not get the right help it’s impossible to communicate with them
No, I would not recommend this to a friendCould not connect to app w/WiFi or Ethernet cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied with this product. Expensive and customer service is terrible.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Sorry to hear about the problems you had with the Sonos Amp. In general, if the Amp can not connect to WiFi it is due to the placement of the product and WiFi interference with other wireless products or interference caused by the location. There are other issues that can arise, such as trying to connect the Amp to a guest network instead of your primary network. If you did not contact the Sonos Customer Experience team, I would recommend using social media or our support phone number (all contact information can be found at sonos.com/support). Thanks!