Customer Ratings & Reviews
- Model:
- AMPG1US1BLK
- SKU:
- 12641749
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Nonqualified professional with no Tech Training
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician who was sent to install the receiver was not knowledgeable. He left the job half done. His supervisor then came but too was not able to finish the job. It took Geek Squad 4 different technician to complete the work. Very disappointed by the service for the price they charged me
No, I would not recommend this to a friendGood not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds a little weak. Needs some more power. Still a good product.
I would recommend this to a friendOverpriced.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be better if you could add more than 2.1 channels to it.
I would recommend this to a friendEase of Use it's an A+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and use. For me I use this for outdoor speakers and love the convenience of being able to control this from my phone or by voice via an Amazon Dot I mounted outside in a covered area. Sound is good, will depend on the quality of your speakers. You can run 2 pairs of 8ohm speakers with this. That said it really is expensive. But I don't know of an alternative with the full functionality of this product.
I would recommend this to a friendToo good and too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt like too good looking in terms of funational and in terms of good looking
I would recommend this to a friendGood amp.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good amp for basic speakers. Not really what I expected
No, I would not recommend this to a friendSonos amp
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system addition. Wish it had more inputs for more speakers.
I would recommend this to a friendThis is the missing piece to the AV puzzle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the most useful pieces of audio equipment I can think of
I would recommend this to a friendAmped up!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid amplifier with built in Apple Music. Priceless
I would recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by Sonos Customer service I needed to buy Amp to add back ceiling speakers to my 5.1 Sonos theater surround only to find out after purchase can’t add additional speakers beyond the Sonos ones currently have as app doesn’t support it. For the price of the Amp and limited inputs/outputs and limited things it does definitely not worth the money. Sonos also needs customer service that actually understands their products and not an overseas call center that has no clue
No, I would not recommend this to a friend
Unbelievable Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos 250W 2.1-Ch Amplifier is an exellent addition to your home theater setup. First, the build and packaging quality is very nice. Sonos packaged the amp in a small black box which holds the compact amp. The amp itself feels very high quality and can blend in on a shelf or be added to your audio rack. Setup of the Sonos amp was very simple. I simply connected my TV via the HMDI input on the back, then connected two of my existing Sony shelf speakers via the included banana connectors. Instantly, I could tell a difference man what a difference that was. Now I just need a sub to add to the setup to get in on the bass action. The Sonos also comes with two RCA inputs for your turntables or other sources that you might have. If you'd rather stream from your phone, the Sonos App seamlessly handles that from almost all music streaming services. The clarity that this amp can make is remarkable and really transformed the listening experience. In conclusion, I would very much recommend the Sonos Amp to anyone who is looking to boost the performance of their existing set of speakers. I can't speak for the "Sonos ecosystem," but I'm sure if you're looking at buying this Amp you are familiar with it and all the benefits it has. Pros: -Build quality -Design -Size -Sound quality -Features Cons: -Price (not needed for everyone)
I would recommend this to a friendSo expensive and cannot stream music continuously
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until Sonos upgraded the app controller and the old S1 app forced me to upgrade to S2. I can no longer listen to music continuously because the amp randomly turns off. Wasted over an hour on the phone yesterday with customer service and could not resolve the issue. I paid $650 for this amp in July 2020, paid for Best Buy geek squad to set it up and had them come out to try to “fix it” and it is now worthless to me.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback. If the Amp is shutting down that may be due to a wiring issue with the speakers, either connection wise or due to impedance incompatibility. If you have not already, our chat functionality on Sonos.com can be very helpful for support.
Never Going Back.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no one around to ask questions to. The items I bought (all Sonos) were spread over three isles (we found them accidently and DIDN't find what I wanted) with no lablels on the shelves. Will NEVER return to this store and will likely never purchase from Best Buy again.
I would recommend this to a friendDoes not work probably. Terrible tech support
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Nothing like the original product. Ongoing playback issues. Very frustrating. I even contacted the CEO directly, and still no resolution. After $1,000’s invested, no more SONOS for me. Stay away. They are not what they used to be.
No, I would not recommend this to a friendMagnolia design is horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT GET HUSTLED BY MAGNOLIA LIKE WE DID. We thought we were dealing with Best Buy, who I once had a high opinion of. Magnolia is nothing but contractors in Best Buy clothing. There has been nothing but problems since working with Will and Nick. Who have now disappeared into anonymity. Were left with a malfunctioning system and a very very low opinion of BBY.
No, I would not recommend this to a friendSonos amp
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY REFURBISGED FROM BEST BUY CAME FAULTY THEN THEY DIS NOT ALLOW ME TO RETURN. VERY DISSAPOINTED
No, I would not recommend this to a friendExtremely Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this price, they should have made better app integration. The connection sucks where the app keeps forgetting the device. And i have to Literally reinstall and reconnect every single day.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We apologize for the inconvenience you're experiencing with the app integration and connectivity. This is certainly not the experience we aim to provide. Your feedback is invaluable, and we're committed to improving our products and services.
Please reach out to our support team so we can assist you in troubleshooting and resolving these issues. We appreciate your patience and understanding, and thank you for bringing this to our attention. We are dedicated to making your experience better.
Not exactly awesome with AppleTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having to buy optical cable and converter to make work with Apple TV. Not enjoying having to spend more $$
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for feedback. The Amp is designed so that it can plug directly into the tv for sound so that you don't have to run it through the Apple TV. So you can use it with an HDMI cable from your tv. Let us know if we can help with the set up. Head over to sonos.com/support and you can reach out whichever way you prefer.
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is horrible. Sonos not worth the price. Their tech team is awful too. Best Buy going way down hill. Go to another merchant.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about your experience with the Sonos Amp and the lack of support you've received from customer care. It's frustrating when a product fails, especially right after the return period, and you're left without assistance. If you're still seeking a resolution, here are a few steps you can consider:
Troubleshooting & Next Steps
Check for Common Issues:
Power Cycle the Amp: Unplug the Amp, wait for about 30 seconds, and then plug it back in. Sometimes, this simple step can resolve issues.
Reset the Amp: If the device still isn't working, you might try a factory reset. Be aware that this will erase any custom settings:
Hold down the Connect button while plugging in the power cord.
Keep holding the button until the light flashes amber and white, then release.
Firmware and App Updates:
Update the Sonos App: Ensure your Sonos app is up to date.
Check for Firmware Updates: Sometimes, a firmware update can fix bugs or connectivity issues. You can check for updates through the app.
Reach Out Again:
Contact Sonos Support: Even if your previous experience was poor, it might be worth trying to reach out again.
Escalate the Issue: If initial support is unhelpful, ask for your case to be escalated to a higher-level technician.
I hope this helps!