Customer Ratings & Reviews

This sound bar has excellent speakers and sounds great. No static or interference.

I like the user interface. Works great with other Sonos products. Sub makes a big difference.

Sounds great when it works. 1 hour of listening to 3 hours of troubleshooting. App is horrible. Definitely disappointed.

Love this soundbar - super buy! Would definitely recommend!

I’m very pleased with this soundbar. The voices are very clear and crisp.

Sales person was extremely helpful. Soundbar exeeded my expectations.

This was the worst experience I had ever had with Best Buy and my decades long history of being a customer. I ordered the product on November 22nd, and they were a no show no call on delivery and install day on December 5th. I have been calling their home services team multiple times each week since trying to simply get my predicts (arc ultra and subwoofer) and they continue to say I will get a call back once they figure out their system and I never get a call. Multiple weeks late, I still don’t have the products I’ve paid for. Even after asking to simply change to a store pick-up, they cannot even do that. Seems like the local store handle this order has not done something on their end. All I can say is this is a complete failure on the operations team at Best Buy and they should be embarrassed. I have no other recourse then to submit these terrible review (nothing to do with the arc ultra as I have this in another home and absolutely love it!)c but this is all because I continue to call on and get told they are elevating the issue and will call back. AND THEY NEVER DO. A failure in all respects. I even have their former CFO as my neighbor and he couldn’t believe this is still going on. Unacceptable.

I had a realky old Vizio surround sound system that had a busted sub so i splurged on a whole Sonos system and could not be happier.

Absolutely Loving the Purchase and the Best Buy staff that helped me with my purchase

Excellent would recommend this item to anybody who likes real nice pictures and quality

Love the Sonos compatibility but the sound bars alone are not carrying the wattage to be really loud on it's own.

Extremely Happy with performance. Product lives up to the hipe.

Sonos is amazing! The arc was the best decision for our large room.

I'm a Bose guy, the is one of the sound bar I've never had!!!

I purchased this unit after returning a Beam Gen 2 because of issues. Unfortunately, the Arc Ultra suffers from the same major issues: 1. Very frustrating setup with many false starts and do-overs. 2. Random, uncommanded volume jumps during play. I’m talking LARGE volume jumps. So I returned the Arc Ultra. It’s a shame because the sound quality is so good. If Sonos corrects the aforementioned problems I’d consider one of their products in the future, but not now.

Improvement over original arc especially when it comes to dialogue clarity

I love this soundbar, great soundstage. But where this thing shines is the dialogue!

I love the wireless system. The app makes for easy tunning.

Horrible setup and frequent disconnects. The app and control is poorly implemented. The sound profile is decent but once paired with sub and era 300’s the room correction ruins the supposed integration. There are better soundbar options for 1/2 price. I will not be keeping it with existing issues.

This is my first soundbar, and I'm really enjoying the experience