Customer Ratings & Reviews
- Model:
- ARCG2US1BLK
- SKU:
- 11497021
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Done waste your time!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was good. Sub was inoperable so I had to swap it out. Volume wouldn’t adjust o rear speakers and their customer service is the worst I’ve dealt with. I literally had to tell their rep how the app worked.
No, I would not recommend this to a friend Worked great for 2 weeks only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this sound bar along with the rear speakers and sub worked great and sounded great for the first two weeks but after that it was non stop problems with the system disconnecting having to reboot everyday to get it to work and hour long tech support calls with sonos. I ended up returning the system and got the Bose sound system which has been working great.
No, I would not recommend this to a friendService
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product knowledge was great and they were very helpful
I would recommend this to a friendWould not buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality control. First unit was not current production model. Died in less than a week. Thanks Best Buy for shipping crap!
No, I would not recommend this to a friendGood speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with the product. Wouldn’t say I’m amazed.
I would recommend this to a friendIt’s impressive to some people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Imo, this is a highly overrated, andpriced, sound bar.
No, I would not recommend this to a friendPleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had long, but seems to work well. Time will tell.
I would recommend this to a friendExpensive and Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have other Sonos products and admire their range of sound. The ARC Ultra is very disappointing. My smaller Sonos Beam soundbar has better sound. The Beam has a deeper and richer bass When playing music it reminds me of how AM radios used to sound
No, I would not recommend this to a friendMight be too soon to review this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Might be too soon to review this product, but performance so far is less than stellar considering the price tag. I will spend more time on the settings to see if I can improve my experience.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not impressed with the ARC Ultra with Sub 4, crazy volume rages watching a movie, so queit to where you cant hear anything and next second it is blasting. This happens on all movies or just normal tv. My 10 year old Bose sounds better than this did and yes my TV supports Atmos.
No, I would not recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is decent but not sure that it is worth the price. Harder to connect and set up than it was than expected and the sound is not mind blowing to me. If you decide to buy this you will definitely need rear speakers to make surround happen.
No, I would not recommend this to a friendSonos Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos products Quality is great I recommend to my friends
I would recommend this to a friendArc ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was up grading my original arc and sub and it actually sounded worse. Not much of difference if you already have the arc with sub. Maybe good if using without a sub bit when i hooked my sub to the ultra it lost a lot of bass.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your honest feedback on the Arc Ultra. We’re sorry to hear that the upgrade didn’t meet your expectations, especially with the bass performance when paired with your subwoofer. While the Arc Ultra is designed to provide enhanced clarity and a wider soundstage, it should ideally offer a seamless experience when integrated with your existing sub.
If you’re open to further assistance, we’d recommend checking the subwoofer’s placement and settings in the app, as well as running Trueplay tuning again to optimize for your room’s acoustics. If the bass performance still feels lacking, our support team would be happy to dive deeper and troubleshoot this with you. Please let us know if you’d like further assistance and feel free to reach out at support.sonos.com.
Terrible Customer Support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos customer service is awful. They’ve been telling me they’ll replace my Arc Ultra because one of the speakers busted within the first month and they still haven’t done it after I’ve followed up with them 4 times. I’m now past the return period with Best Buy. It’s not worth the money.
No, I would not recommend this to a friendYou get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The SONOS Elite sound bar works best when it is paired with an elite TV and a e-arc port.
I would recommend this to a friendNot Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get a Sonos. It takes too long to hook up to the TV (initial set up-customer service horrible ) … then after you get it set up most days when you turn back on there is a delay in the sound kicking in. Yes it’s hooked up proper…nothing wrong with the TV …
No, I would not recommend this to a friendSonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I expected it to be. The quality is similar to the Sonos beam in my opinion.
No, I would not recommend this to a friendI wanted to love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this because it looked so good, unfortunately it was way overpriced and it underperformed.
No, I would not recommend this to a friendMuch more trouble than it worth.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete, inferior, defective, instructions. They spend most of the time bragging all it can do, very little how to make it work. I tried a few times to connect it to my phone and never connected.
No, I would not recommend this to a friendscrewed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price dropped right after we purchased. Was told by salesman it wouldn't drop because of it being brand new to the market.
I would recommend this to a friend